Etihad Airways HYD Terminal – Rajiv Gandhi Intl. Airport

Etihad Airways operates at Main Terminal of – Rajiv Gandhi International Airport ( HYD), handling all its passenger and cargo operations. However, when it comes to navigating the Etihad Airways HYD Terminal, it is a daunting task as the airport is full of never-ending corridors, thus making passengers feel either disoriented or overwhelmed.

Despite these challenges, the Main Terminal is well-equipped with facilities and amenities that can make the travel more comfortable, if passengers know where to head to.

Below is a detailed overview of all facilities and services available at HYD Airport Etihad Airways terminal and the key information you need for a smooth transition.

Etihad Airways HYD Terminal – Rajiv Gandhi International Airport Overview

Refer to the table below to get all the basic information about Etihad Airways HYD Terminal:

Airport Name	Rajiv Gandhi International Airport
Airport Code	HYD
Airline Code	607
IATA Code	EY
Contact Number	4066546370
Address	Etihad Airways, Terminal 1, Rajiv Gandhi International Airport, Airport Address
Etihad Airways Terminal HYD	Main Terminal
Arrival Terminal	Main Terminal
Departure Terminal	Main Terminal
Ticket Counter	Daily 24 Hours.

What Terminal is Etihad Airways at HYD Terminal?

Etihad Airways uses Main Terminal at Rajiv Gandhi International Airport ( HYD) which offers plenty of amenities and services to suit the passengers’ needs. It is advisable to arrive at the airport early for potential delays in security due to the peak travel rush.

Etihad Airways HYD Terminal offers essential travel services like traditional check-in counters, self-service check-in kiosks, special assistance service, and an in-house lounge for premium-class passengers. In addition, there are plenty of shopping and dining options.

Passengers must be aware of the terminal change for code-share and interline agreement partner flights. This is where passengers can use the service of AirTran HYD to transfer within the terminals.

Etihad Airways Departures HYD Terminal

Passengers boarding the flight with Etihad Airways must head towards Main Terminal of the Rajiv Gandhi International Airport ( HYD).

Passengers who have completed the online check-in and have boarding passes must head to the baggage drop counter to submit the checked luggage, and further go through the security. 

Travelers who have requested special assistance need to complete the check-in at Etihad Airways HYD Terminal and must arrive 3 hours before the flight. 

The airline has a dedicated baggage handling counter where passengers can also purchase an additional allowance, and is subject to an additional fee.

After you submit the baggage, head to the security screening area. Passengers who have TSA precheck would skip security and head straight to the boarding gate.

Post security there are plenty of amenities that keep passengers occupied while they wait for the flight. These services include Etihad Airways lounge, free WiFi, shopping, dining options, and more.

Etihad Airways Arrivals HYD Terminal

Etihad Airways flight arrives at Terminal 1 of Rajiv Gandhi International Airport ( HYD).

After you exit the plane, follow the signage to the immigration where you can expect verification depending on the country of residence and the visa status. 

US citizens and passengers traveling with Global Entry will pass through expedited lanes, helping them get clearance more quickly.

After clearing customs, go to the baggage claim area. Identify the luggage carousel which is marked with your Etihad Airways flight number. 

Once you have collected the luggage go to the arrival halls to arrange ground transportation as options are plenty.

Terminal 1 features plenty of amenities to facilitate onward travel such as ATMs, a free WiFi currency exchange counter, a car rental kiosk, a dedicated hotel reservation desk, and more. 

Delayed, Damaged, or Lost Baggage at Etihad Airways HYD Terminal

For passengers whose baggage is delayed at Etihad Airways HYD Terminal, the airline will do everything to receive your bag as soon as possible. All you need to do is – 

• Visit the Etihad Lost and Found counter to report the delayed baggage.
• You will be issued a Property Irregularity Report (PIR) number alongside email confirmation acknowledging that your baggage is missing.
• Passengers who have already left the airport must report the missing or delayed baggage within 21 days from the arrival date.
• If the baggage is still missing 48 hours after the arrival, you can claim for the essential items.

Damaged Baggage

Follow these steps if the damage to your suitcase occurs at HYD Airport Etihad Airways Terminal – 

• Report the damaged luggage at the Ethihad arrival desk before you leave the HYD Airport.
• The airline representative will give you the Property Irregularity Report (PIR) number and the confirmation number indicating the damage.
• The damaged baggage must be reported within 7 days of arrival.
• After you report, take it to a nearby repair shop.
• Please ensure to have a copy of the cost of repair. You’ll need this copy when you submit the claim.
• To file a claim, you need to present the receipt justifying the cost of repair.

Please note airline does not allow a claim for perishable or valuable items.

Travel Services at Etihad Airways HYD Terminal

Beyond shopping and dining, passengers can upgrade their travel by adding last-minute travel services. You can request to change your travel plans or request the check-in at the airport, and more. These services include – 

• Upgrade A Flight – Like to treat yourself with an upgrade? You can still upgrade at the airport provided your fare will determine whether you’re eligible for an upgrade. After you upgrade, you can have free access to the Etihad lounge and enjoy delicious meals and beverages before scheduled departure.
• Extra Baggage – You can save up to 50% if you purchase your baggage 3 hours before scheduled departure. The airline does not accept baggage that exceeds 32 kg in weight and 300 cm in size.
• Seat Selection – At the Etihad Airways HYD Terminal, Economy Class passengers can choose from extra legroom seats, bulkhead seats, exit row seats, and neighbor-free seats. Passengers can request seats during airport check-in.
• Traveling With Pets – Passengers traveling with pets are eligible to access Etihad Lounge at Main Terminal. In addition, the airline offers priority boarding to the passengers that help them prepare for travel.
• Meet & Assist – Etihad offers Meet & Assist that lets passengers navigate the airport where a dedicated airline’s executive will help passengers with everything from check-in to baggage and boarding.
• Add Travel Insurance – You can add travel insurance last minute that offers around-the-clock assistance and covers emergency medical expenses, delayed departure, cancellation, delayed baggage, lost passport, and more.
• Airport Transfers – Passengers traveling with Business or First Class are eligible for complimentary chauffeur service or free shuttle service to/from HYD Airport.
• Priority Access – Passengers accompanying children or traveling with families can use Priority Access which offers hassle-free check-in, priority baggage handling, and boarding.

Flight Delays and Cancellations at Etihad Airways HYD Terminal

Passengers who experience a flight delay of 5 hours or more at HYD Airport Etihad Airways Terminal are entitled to benefits under Right To Care which include – 

• Free meals and refreshments in relation to their waiting time
• 2 free international phone calls and email access
• Accommodation if there is an overnight delay
• Airport transfer

In case of a flight delay of 5 hours or more, passengers can request a refund on the unused portion of the fare.

If the delay exceeds 4 hours and beyond, passengers are eligible for the following compensation – 

Flight Distance	Compensation Amount
Up to 3,500 km	525 USD
Exceeding 3,500 km	730 USD

Shopping/Dining Options at Etihad Airways HYD Terminal

A plethora of shopping and dining options awaits at Etihad Airways HYD Terminal with global brands from fashion and electronics to popular food chains offering a taste from all over the world.

Whether you want to indulge in retail therapy or have a hearty meal before your flight, the options at Main Terminal ensure your long waiting hours are enjoyable and eventful.

Amenities/Facilities at Etihad Airways HYD Terminal

The amenities at Etihad Airways HYD Terminal are designed to cater to the needs of international travelers. For instance, for passengers who want to keep their luggage safe while they are braced for the long layover, baggage storage options are available at Terminal 1. The other services include – 

Map Etihad Airways HYD Terminal – Rajiv Gandhi International Airport

As you step into the Etihad Airways HYD Terminal, the facilities and key checkpoints are strategically located. However, due to the vastness of the airport, first-time travelers from HYD may feel a bit overwhelmed. The interactive map given below gives you a personal touch of tailored guidance that helps passengers save time and whisk through with ease and elegance.

For travelers requiring a bit more assistance, whether due to a change in their travel plans or due to unfamiliarity with the airport, the dedicated Etihad Airways staff is available just a phone call away ensuring you have a stress-free travel experience.

You can also refer to the following social media handles for all the travel related queries and assistance – 

Twitter	https://x.com/etihad
Facebook	https://www.facebook.com/etihad
Instagram	https://www.instagram.com/etihad/
Phone Number	+1 718-751-3990

Etihad Airways HYD Terminal reflects a seamless travel experience. From the moment you step into Main Terminal, the streamlined check-in, 24/7 customer support assistance, advanced security services like Global Entry and CLEAR, and clear signage for real-time flight status updates, each facility or service at the airport will help you make your experience hassle-free and convenient.

FAQs