Aeroflot ZAG Terminal – Zagreb Franjo Tuđman Airport

Aeroflot operates at Terminal 1 of Zagreb Franjo Tuđman Airport (ZAG). The airline strives to provide excellent customer service support and amenities, ensuring hassle-free travel for passengers. Here is a detailed guide on all the services and facilities available at Aeroflot ZAG Terminal and all the important information you need while navigating the airport.

Aeroflot ZAG Terminal – Zagreb Franjo TuÄ‘man Airport

Here is the tabular view of all the essential information you need to know about Aeroflot ZAG Terminal:

Airline Name	Aeroflot
Aeroflot IATA Code	SU
Aeroflot ICAO Code	AFL
Airport Name	Zagreb Franjo Tuđman Airport
Airport IATA Code	ZAG
Airport ICAO Code	LDZA
Arrival Terminal	Terminal 1
Departure Terminal	Terminal 1
Ticket Counter	Departure Hall, Terminal 1
Address	Ul. Rudolfa Fizira 21, 10410, Zagreb, Croatia
Official Website	https://www.aeroflot.com/

What terminal is Aeroflot at ZAG Terminal?

The airline uses Terminal 1 at Zagreb Franjo Tuđman Airport for departure and arrivals. Terminal 1 comprises the arrival, mezzanine, departure, and concourse levels. The airline offers plenty of self-service check-in as well as traditional kiosks. Passengers who wish to check-in at Terminal 1 must arrive 3 hours before scheduled departure. ZAG Terminal also offers AirTran, which is a metro service that connects to the other terminals for free.

Aeroflot ZAG Departures Terminal

Aeroflot flight departs from Terminal 1 at Zagreb Franjo Tuđman Airport. Besides, Terminal 1 aims to cater to international travelers, thanks to the world-class amenities that enhance their overall travel experience. After you clear the security, head to the Departure Gate, which is full of shopping and dining options.

Aeroflot ZAG Arrivals Terminal

All Aeroflot flights arrive at Terminal 1 at Zagreb Franjo TuÄ‘man Airport.  The arrival level features an immigration counter, baggage claim, access to ground transportation, and other services that ease onward travel. Upon arriving at Aeroflot ZAG Terminal, head to the immigration counter. Keep your passport and boarding pass handy as the Customs Border Protection (CBP) office will verify your documents.

Lost and Found Service at Aeroflot ZAG Terminal

Passengers whose baggage is lost, damaged, or delayed at Aeroflot Airlines ZAG Terminal can file a Property Irregularity Report (PIR) immediately upon arrival. This way passengers can submit their claim to Aeroflot for interim expenses as well as compensation. In case the checked luggage is damaged, you need to submit the claim to the airline as soon as possible. You need to approach the Lost and Found officials at the Arrivals Halls of the ZAG Terminal 1. The terminal for filing the delayed or damaged baggage is as follows –

• 7 days for delayed baggage
• 6 months for the damaged baggage.

For passengers whose baggage has not been recovered after 21 days from the date of arrival, the airline considers their baggage as lost and they need to apply for compensation.

Travel Services Offered at Aeroflot ZAG Terminal

Aeroflot Airlines strives to offer its passengers flexibility in their travel itinerary by providing last-minute services from ZAG Terminal 1. These services include –

• Class upgrade – Economy Class passengers have the option to upgrade to the Comfort or Business Class which offers spacious seats, extra legroom, and personal amenities on board. Passengers are also entitled to priority boarding at Aeroflot ZAG Terminal and priority disembarkation at the destination airport.
• Add extra bags – Passengers can carry extra checked luggage provided that the weight must not exceed 23 kg for Economy Class and 32 kg for Comfort and Business Class. The airline accepts a total number of bags up to 4 pieces per passenger and is subject to an additional fee.
• Preselect seats – Would you like to fly in a window or an aisle seat? You can preselect your seats while checking in at the airport and sit next to your family, friends, or simply request your favorite spot.
• Hotels and accommodation – The airline’s representatives at Aeroflot ZAG Terminal help you find the ideal hotel, hostels, and apartments that suit your budget. The airline partners with thousands of hotels in the city and offers you great discounts for popular destinations.
• Flight insurance – You can add flight insurance last minute, which helps you with instant compensation if your flight is delayed for 4 hours or more. The insurance also offers protection from accidents during the flights. There is also extended coverage for lost and damaged baggage.

Flight Delays at Aeroflot ZAG Terminal

Aeroflot aims to offer updated information at frequent international flights if a delay or cancellation occurs at the Aeroflot Terminal at ZAG. In case of flight delays or cancellation due to circumstances that are within the airline’s control, passengers are entitled to 2 free phone calls or emails. The airline offers free drinks if there is a delay of 2 hours or more. If the delay occurs for 6 hours during the night and 8 hours during the day, the airline offers free rebooking or refund on the unused portion of the ticket. Plus, passengers can also claim flight delay compensation.

Shopping/Dining Options at Aeroflot ZAG Terminal

At Aeroflot ZAG Terminal, a range of shopping and dining options keep passengers busy while waiting for their flight and enhancing their travel experience. Terminal 1 features a variety of food outlets ranging from cafes and quick service joints to fine dining and steakhouses.

Restaurants	Shops
Bento Sushi	Swarowski
Camden Foods Co.	DFS Duty-Free
Buffalo Wild Wings	Pandora
Urban Crave	5th & Sunset
McDonald’s	Cell Phone Purchase (AT&T)
Dunkin Donuts	Michael Kors
Jamba Juice	Victoria’s Secret
Peets Coffee & Tea	Coach
Camden Foods Zippin	Hugo Boss
Vino Kitchen & Bar	Brooks Brothers

Facilities/Amenities at Aeroflot ZAG Terminal

The ZAG Airport Aeroflot Terminal offers free WiFi, charging stations, and other facilities to ensure a comfortable and convenient travel experience. These include –

Map for Aeroflot ZAG Terminal – Zagreb Franjo TuÄ‘man Airport

Navigating Aeroflot ZAG Terminal is easy, the map listed below offers a detailed layout of all facilities and amenities available for passengers –

Contact Aeroflot ZAG Terminal – Zagreb Franjo TuÄ‘man Airport

At the Aeroflot ZAG Terminal, there are a variety of contact options that assist passengers with baggage, flight information, and other travel-related services. Passengers can be reached via phone and through the following social media handles –

Twitter	https://twitter.com/aeroflot
Facebook	https://www.facebook.com/aeroflotinternational
Instagram	https://www.instagram.com/aeroflot
Phone Number	385 1 4562 170

Aeroflot ZAG Terminal is the one-stop solution for travel needs and facilities that enhance the passengers’ overall experience. The airline offers comfort and eliminates all sorts of hassles by offering last-minute service to its passengers. Besides, passengers also have their gala time at Terminal 1 as they browse through the luxury boutiques, retail outlets, and range of dining options. For ground transportation, there’s a shuttle service, taxis, and ride-sharing services that are available 24/7 at the airport.

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