Air Canada BKK Terminal – Suvarnabhumi International Airport

Air Canada operates from Terminal 1 at Suvarnabhumi International Airport (BKK). The Air Canada BKK Terminal is said to be one of the busiest and largest and serves as the gateway for the North American, Trans-Pacific, and Trans-Atlantic routes. Terminal 1 has world-class amenities catering to international travelers, offering memorable travel experiences.

Let’s understand all the facilities and amenities available at the Air Canada Terminal at BKK Airport and other important terminal information for smoother travel. 

Air Canada BKK Terminal – Suvarnabhumi International Airport

Refer to the table below to get all the important information about Air Canada at Terminal 1 –

Airline Name	Air Canada
Air Canada IATA Code	AC
Air Canada ICAO Code	ACA
Airport Name	Suvarnabhumi International Airport
Airport IATA Code	BKK
Airport ICAO Code	VTBS
Arrival Terminal	Terminal 1
Departure Terminal	Terminal 1
Ticket Counter	Departure Hall, Terminal 1
Address	999 Nong Prue, Bang Phli District, Samut Prakan 10540, Thailand
Official Website	https://www.aircanada.com/

What is Air Canada at Suvarnabhumi International Airport (BKK) Terminal?

Air Canada arrives and departs from Terminal 1 at BKK International Airport. Passengers from Canada and destinations outside the USA must go through immigration and customs. At the arrival and departure halls, there are 24/7 service kiosks available to assist passengers with boarding and onward travel.

For passengers having a connecting flight to catch from Air Canada BKK Terminal and going to other airports in the USA –

• Baggage needs to be collected and cleared through customs at BKK
• After customs clearance, baggage needs to be submitted again. 
• Passengers need to check in again for the connecting flight. They need to collect the boarding pass and baggage tags.
• The baggage is then loaded onto the new flight.
• Passengers have to go through the TSA security checkpoint before proceeding to the departure gate to board the flight.

Air Canada BKK Departure Terminal

Air Canada flight departs fromTerminal 1 at BKK International Airport. The check-in counters are located at Departure Hall. The self-service check-in kiosks are available throughout the terminal. Passengers who are required to complete the check-in at Terminal 1 must arrive 3 hours before departure. The check-in for each flight closes 1 hour before departure.

Air Canada BKK Arrival Terminal

The Air Canada flight arrives at Terminal 1 of BKK International Airport. All passengers arriving at Air Canada BKK Terminal must collect their baggage and clear customs. Upon arrival look for the signage for the immigration counter.

At last, move to the arrival halls to arrange a car rental, bus, or other public transportation options. 

Transport	Details
Car Rental	The drive to the airport spans 30-40 minutes from the city center. There are dedicated kiosks available outside the arrival hall.
Taxis or Ride Sharing apps	Approximately 40 USD each way to the city.
Buses	Fares start from 20 USD each way.

What to do if there is delayed, damaged, or lost baggage at Air Canada BKK Terminal?

Passengers who can’t locate their bags upon arrival at Air Canada BKK Terminal, need to notify the Lost and Found team. Here you can talk to the airline’s executive or use the self-service option by scanning the QR code near the Lost and Found counter. 

While filling out the report for the delayed baggage, you may be asked to provide the following information – 

• The contact information
• Detailed description of the baggage
• Baggage tag
• Boarding pass

If the baggage is still missing after 3 days – If the baggage service team can’t locate the bags within 3 days, the airline will contact the passengers and help them fill out the baggage tracing form.  

If Air Canada locates your bags, once they reach their destination airport, baggage delivery will be arranged to your registered address. 

Baggage fee refund – If the baggage is delayed, the airline will refund the checked baggage fees on flights operated by Air Canada and Air Canada Express. 

Interim refund – The airline will also reimburse the passengers for reasonable expenses incurred to purchase daily essentials items. 

Damaged baggage – If you notice that the baggage is damaged, the best time to report is when you’re at the airport. All you need to do is – 

• Head to the Air Canada baggage service counter 
• In case of severe damage, the airline will also provide you with the replacement baggage.
• If you have already left the airport call Central Baggage Office at  1 888 689 2247 to report the damaged baggage.
• After you create a report you will receive a confirmation email alongside a file reference number.
• You need to provide a detailed description of the baggage. In addition, you need to submit the digital evidence of the damage. 

If the bags are damaged, the airline will offer compensation and a refund on the checked baggage fees. 

Travel Services Available at Air Canada BKK Terminal

Air Canada operates out of Terminal 1 offering a range of services for comfortable travel. These include adding extra baggage allowance at the airport, special attention to passengers traveling with children, elderly passengers, last-minute changes, and more.  

Traveling with children – Air Canada BKK Terminal offers family check-in and priority boarding and ensures that kids under the age of 14 sit close together without any additional fee. 

Unaccompanied minor service – Children traveling alone would be offered special assistance at the time of check-in, baggage handling, and boarding. Besides, the airline offers free meals and they would be seated close to the cabin crew for unlimited attention. 

Pet travel – Air Canada BKK Terminal hosts a pet relief area making it easier for pets to navigate the airport. Besides, Air Canada ensures earlier boarding and also gives special guidance regarding the care of the pets. 

Bereavement travel – Air Canada offers discounted fares for passengers due to the death of family members. The flight must originate from Suvarnabhumi International Airport. 

Accessible travel – The airline offers special seating and boarding assistance for passengers with reduced mobility, visual or hearing impairment, pregnant women, and medical conditions. The airline offers free wheelchair access and special escort services to the boarding gate. 

Transport your luggage ahead – Passengers can check their bags a day before the flight departs. All you need to do is visit the Air Canada terminal at BKK airport on the eve of the scheduled departure. The airline will pre-issue your baggage tags. On the day of departure, head directly to the security checkpoint to board the flight. 

Airport check-in – Passengers can complete the check-in process at Terminal 1 and obtain a boarding pass. While checking in, passengers can request seats, meals, and other special requests. 

Flight upgrade – Passengers can purchase last-minute upgrades at the airport for elevated travel and save up to 25% on the current fare. The benefits include free lounge access, priority boarding, complimentary meals, and additional baggage allowance. 

Flight Delay and Cancellation at Air Canada BKK Terminal

In an event where a passengers flight has been delayed for 3 hours or more, or canceled at Air Canada BKK Terminal, they’re entitled to compensation, provided – 

• Passengers must have a confirmed reservation and travel on a fare that is available to the public.
• The reservation does not include a discounted fare.
• Passengers’ flights must be canceled within 2 weeks of scheduled departure. 
• Flight must be operated by Air Canada

The eligible compensation is calculated based on the arrival time at the destination airport – 

Delay at Arrival	Compensation (CAD)
Between 3 and 6 hours	400 CAD
Between 6 and 9 hours	700 CAD
9 hours or more	1,000 CAD

Shopping/Dining at Air Canada BKK Terminal

When it comes to shopping passengers have a variety of options ranging from beauty & fragrance, duty-free, eyewear, fashion & watches, jewelry stores, and more. The shops in the Air Canada Terminal at BKK Airport.

There are hundreds of dining options at BKK Airport. Terminal 1 boasts a variety of food options for passengers with diverse’ travel needs.  You can find outlets that serve delicious Asian cuisines, desserts, breakfasts, and more. There are a variety of bars and pubs that keep you entertained while you wait for your flight –

Restaurant	Shop
California Pizza Kitchen	Access Hollywood
Club 42 Tequila Bar & Bites	Belkin
EarthBar	DFS Duty-Free
Peet’s Coffee	Los Angeles Magazine News
Point the Way Café	M.Fredric
The Kitchen by Wolfgang Puck	MAC Cosmetics
Wahoo’s Fish Taco	MARKET 8600
Starbucks Evenings	See’s Candies
The Habit Burger	Sunset News
WPizza by Wolfgang Puck – Gate 7	Hudson

Facilities/Amenities at Air Canada BKK Terminal

• 24/7 Information Services
• Travelers’ Aid
• Children’s Play Areas
• Baby Facilities
• Pet Relief Areas
• Duty-Free Stores
• Smoking Areas
• Pets Unstressing Passengers Program (PUP)
• Interfaith Chapel
• ATMs
• Medical Center
• Luggage storage lockers

Map Air Canada BKK Terminal

Below is the interactive map for Air Canada BKK Terminal that helps passengers identify the airline’s check-in counter, lounges, security screening areas, baggage counters, and other amenities and facilities for a smooth travel journey. 

Contact Air Canada BKK Terminal

Passengers can contact the airline’s representative at Air Canada BKK Terminal by calling them on the given phone numbers. The airline will help passengers with all travel queries, flight status, request seat selection, flight changes, and more. Passengers can also reach out virtually to the airline’s representative through their social media handles- 

Twitter	https://x.com/aircanada?src=footer
Facebook	https://www.facebook.com/aircanada?src=footer
Phone Number	66 2 132 1888

FAQs