Air Serbia ZAD Terminal – Zadar Airport

Air Serbia operates from Terminal 1 at Zadar Airport. The Air Serbia ZAD Terminal offers a wide range of amenities that facilitate a quality travel experience for the passengers. In addition, the airline’s representative at the terminal helps passengers with last-minute travel services that bring flexibility to their travel. Here’s the outline for all the services and amenities available at Air Serbia ZAD Terminal and the important contacts you need to deal with the airlines.

Air Serbia Terminal Information ZAD International Airport

Below is the overview of the Air Serbia Zadar Airport Terminal –

Airport Name	Zadar Airport
Airport Code	ZAD
IATA Code	JU
ICAO Code	ASL
Airline Code	115
Address	Ulica I/2, 23222, Zemunik Donji, Croatia
Contact No.	385 23 205 800
Air Serbia Terminal ZAD	Terminal 1
Arrival Terminal	Terminal 1
Departure Terminal	Terminal 1
Ticket Counter	Departure Hall, Terminal 1.
Official Website	https://www.airserbia.com/
YouTube Page	https://www.youtube.com/airserbia
Facebook Page	https://www.facebook.com/airserbia
LinkedIn Account	http://www.linkedin.com/company/airserbia
Instagram Account	https://www.instagram.com/airserbia/

What Terminal is Air Serbia at ZAD?

Air Serbia operates at Terminal 1 of Zadar Airport which handles arrivals and departures. Besides, passengers can request check-in, add an infant to the booking, and other travel services for hassle-free travel.

Air Serbia ZAD Departure Terminal

Air Serbia flight departs from Terminal 1. Passengers need to arrive at least 3 hours before departure for smooth boarding and ample time for security to avoid peak rush at the airport. When you arrive at the Air Serbia ZAD terminal, head to the Departure Area and look for the signage ‘Air Serbia Check-in Counter’. Passengers who have already obtained the boarding passes online, need to go to the baggage drop area to submit their checked baggage. Passengers can also complete the Air Serbia check-in at the Zadar Airport Terminal. The counter opens 4 hours before departure and closes 40 minutes before. After you obtain the boarding pass and issue baggage tags for your flight, head to the TSA security screening zone. The multiple screening kiosks will help reduce the waiting time and help with the clearance process quickly. Now process to your respective boarding gate as mentioned in your boarding pass. Please note that the departure gate closes 40 minutes before scheduled departure. There are plenty of waiting chairs at the departure gate for relaxing and waiting. The area is WiFi enabled which helps you stay connected. There are multiple charging ports as well. Besides, you can shop to your heart’s content as there are a range of shopping and dining outlets.

Air Serbia Arrival Terminal ZAD

Air Serbia arrives at the Terminal 1 of the Zadar Airport. The  Air Serbia Arrival Terminal ZAD is equipped with various amenities that ensure a smooth transition post-landing. Upon arrival, passengers of Air Serbia will proceed to the Customs Border Protection area. The CBP staff at Terminal 1 is well-trained and thus aims to expedite the clearance process while maintaining high-security standards. Air Serbia Zadar Airport Terminal is designed to handle the huge volume of international passengers thus keeping the Custom Clearance process smooth while reducing the waiting time and ensuring a hassle-free operation. After security, passengers will be processed to the Baggage Claim area where they will retrieve their checked luggage. Terminal 1 has high-tech baggage handling systems that facilitate swift and accurate baggage delivery. Passengers needing assistance with any baggage issue must contact the Lost and Found desk at the Arrival Hall of Terminal 1. For those looking for ground transportation, public transportation is available with AirTran ZAD which will connect the airport with the downtown area. You can also rely on ride-sharing services available outside the Arrival Hall. There are also car rental kiosks located outside the exit area of Terminal 1.

Lost and Found Office at Air Serbia Terminal ZAD

In case your baggage is delayed or you notice an issue with your baggage, contact the Lost and Found team at Air Serbia Zadar Airport Terminal. You must present the following documents at the time of filing the Passenger Irregularity Report (PIR) –

• • Flight ticket confirmation

• • Baggage tag receipt

• • Boarding pass

Passengers whose baggage is still missing after 21 days of filing a complaint can claim lost baggage compensation.

Services Offered By Air Serbia at ZAD Terminal

Passengers of Air Serbia have the option to reschedule their flight, make flight cancellations and manage their booking at ZAD Terminal 1. Here are the services that are offered at Air Serbia ZAD Terminal to manage your travel efficiently –

• • Last-minute booking – Passengers at Air Serbia ZAD Terminal can ask the airline’s representative to book the flight last minute provided that the flight must be booked at least 3 hours before the scheduled departure. The airline offers last-minute flights at a discounted rate keeping in mind the affordability they offer to the passengers.

• • Group travel – The airline offers priority check-in lanes and baggage drop to a group of 10 or more passengers. The airline also assists them at the ZAD Terminal with check-in, seat selection, meal selection, and any other special request.

• • Check-in – The airline offers flight check-in at the Air Serbia ZAD Terminal. The check-in window opens 4 hours prior and closes 40 minutes before scheduled departure. You must collect the paper boarding pass and submit your bags to the luggage drop counter.

• • Priority boarding – The airline offers priority boarding to Business Class travelers, frequent flyers, pregnant women, senior citizens, and passengers needing medical assistance to board the flight. You must arrive at the Air Serbia ZAD terminal 1 counter.

• • Special assistance – Air Serbia offers special assistance in the form of a wheelchair or escort service at Terminal 1 to passengers with reduced mobility, hearing, or visual impairments. Passengers who are seeking special assistance must arrive at the ZAD terminal 1 3 hours before scheduled departure.

Map of Air Serbia ZAD Terminal

Follow this map to navigate for Zadar Airport Air Serbia Terminal Find Air Serbia Terminal Multiple terminals At Different Airports.

Flight Delay, Cancellation at Air Serbia ZAD Terminal

Passengers whose flight is delayed by 4 hours or more, must contact the airline’s representative at Air Serbia Zadar Airport Terminal. You can claim a refund on the unused portion of the flight or rebook your flight. They are also entitled to flight delay compensation provided that the reason for the delay is under the control of the airlines. Passengers are not entitled to the Air Serbia flight delay compensation if the reason for delay is outside the airline’s control such as bird strikes, severe weather, or political instability. Refer to this Air Serbia compensation table below if your flight delay falls under this category –

Distance Category	Duration	Flight delay compensation
Flights up to 1,500 km	Two or more hours	250 Euros
Flights between 1,500 km and 3,500 km	Three or more hours	400 Euros
Flights over 3,500 km	Four or more hours	600 Euros

The airline also offers compensation if the flight is canceled within 14 days of scheduled departure. The compensation would be the same as mentioned above. Passengers who are duly checked in at Air Serbia Zadar Airport Terminal and are denied boarding are liable for the following

• • Refund on the unused portion of the ticket

• • Free meals and refreshments under Right To Care

• • Denied boarding compensation as mentioned below –

Air Serbia ZAD Terminal offers a comfortable and accessible ecosystem thanks to modern amenities and world-class infrastructure that ensure hassle-free travel. Besides, the airline allows passengers to book last-minute travel, request flight cancellation, and all other services at ZAD Terminal 1 that help them manage their travel smoothly.

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