AirAsia BKK Terminal – Bangkok Airport

AirAsia Bangkok Airport Terminal often referred to as the Main Terminal at the new SAT-1 building in Suvarnabhumi International Airport (BKK). This terminal is facilitated with a range of amenities that enhance the travel experience for AirAsia passengers.

Let’s understand what services are offered at the AirAsia BKK terminal and the essential contact information passengers need for a hassle-free journey.

AirAsia Terminal Information Suvarnabhumi International Airport (BKK)

Airport Name	Suvarnabhumi International Airport
Airport Code	BKK
Address	999, Nong Prue, Bang Phli District, Samut Prakan 10540, Thailand
AirAsia Terminal BKK	Main Terminal
Airport Phone Number	66 2 132 1888
AirAsia IATA Code	AK
AirAsia ICAO Code	AXM
Official Website	https://www.airasia.com/
Airport Website	http://suvarnabhumi.airportthai.co.th/

What Terminal is AirAsia at BKK Airport?

AirAsia operates at the Main Terminal at the BKK International Airport. The terminal serves the domestic and international flights 

The Main Terminal which is also called AirAsia Bangkok Terminal features check-in countries, a security screening area, customs & immigration counters, and baggage claim.

Besides there are plenty of shopping and dining options available. The AirAsia lounge is located at Terminal 1. 

AirAsia Arrival Terminal at BKK Airport

Arriving passengers at the AirAsia Bangkok airport terminal will also disembark at the Satellite 1 building. They connect by the APM shuttle train to the Main Terminal for immigration, baggage clearance, and transportation.

The flow of arrival at AirAsia Bangkok airport terminal is Immigration, baggage claim, and customs.

Upon arrival, passengers need to head to Level 1 for immigration.

At Level 2 there is a baggage claim counter. The LED screen will display the carousal area as per the flight number.

Level 3 belongs to the Customs. Passengers who have nothing to declare will follow the Green line. Passengers need to declare the items at the airport need to follow the Red Line. 

Besides the Main terminal also has various facilities like currency exchange, car rental services, ATMs, and city guide desk that cater to the passenger’s needs. 

AirAsia Departure Terminal at BKK Airport

AirAsia Bangkok terminal for departure is the Main Terminal which offers check-in, security check (priority lane), and immigration counter. 

The AirAsia check-in counter at AirAsia Bangkok Airport Terminal opens 3 hours before departure for any scheduled flight. However, the assistance regarding customer service starts at 5.30 a.m. and goes on until 1:30 am. 

There’s a self-service baggage-in counter that opens 3 hours before departure for domestic and international travel at the departure hall of the AirAsia BKK terminal. 

For the Security Check lane, passengers need to proceed to gates S101-S128 on the upper floor. Passengers need to pass the security in order to proceed with the immigration.

Fast-track security screening is available at the Main Terminal for Business Class, passengers with reduced mobility, pregnant mother, passengers traveling with infants, and senior passengers over 70. 

Lost & Found Desk Assistance

Passengers who find their items damaged, or delayed must report it at the Baggage Office, Arrivals Halls. 

You must report immediately upon or within 7 days from the date of arrival. Upon reporting the incident you will receive the Property Irregularity Report (PIR). 

To track the latest upgrade, the Central Baggage team at the AirAsia Bangkok terminal will be in touch with the passenger to provide updates regarding your case.

Please note that any items that are left behind at the security checkpoint of the Main Terminal will not be handed over to AirAsia. Rather the airport authority will keep the items in their custody.

Also, any bags which is delayed for at least 7 days will be declared missing for domestic travel, and 14 days for international travel. In that case, to file a claim with AirAsia, passengers must submit the following documents – 

• Copy of guest passport / ID
• Copy of guest bank book/statement
• SWIFT/BCB/IBN code (for international transactions)
• An authorization letter for 3rd party account.

Lounges at the Suvarnabhumi International Airport

Passengers traveling within Thailand may access the Coral Premium Lounge at Domestic Terminal A1.

International passengers can access Coral Finest Business Class Lounge at International Terminal D1 & C. 

AirAsia Bangkok airport terminal offers Red Carpet services to eligible passengers who access Coral Lounge and are entitled to the following benefits – 

• Priority check-in at counter F-18
• Up to 6 hours of complimentary access to the premium lounge
• Exclusive signature drink for international flights.
• Priority boarding
• Priority baggage collection upon arrival

List of all AirAsia Terminals.

Map of AirAsia Terminal at BKK Airport

Passengers while stepping into the AirAsia Bangkok airport terminal will find the check-in counters and can complete the boarding procedures. 

Once the check-in is complete, passengers will move through the security screening and immigration and then proceed to the boarding gate.

There are digital boards and LED monitors that guide passengers with amenities like shopping dining and lounge areas. 

For ease of navigation at the Bangkok International Airport, refer to this terminal map – 

Contact AirAsia BKK Airport Terminal

To reach out to the flight executive at the AirAsia Bangkok terminal or register your query through social media, here are all the essential information you need – 

Twitter	https://twitter.com/AOTthailand
Instagram	https://www.instagram.com/aot_official_th/
Facebook	https://www.facebook.com/AOTofficial
Website	https://suvarnabhumi.airportthai.co.th/
Phone Number	+66-2-132-1888

AirAsia Bangkok airport terminal hosts a range of amenities to enhance the passenger’s experience at the airport. For arrivals and departures, passengers need to access the Main Terminal. AirAsia prioritizes the passengers’ comfort and satisfaction, enhancing their travel experience from the beginning until the end. 

FAQs