AirAsia PLM Terminal – Sultan Mahmud Badaruddin II Airport

AirAsia PLM Airport Terminal often referred to as the Main Terminal at Sultan Mahmud Badaruddin II Airport. This terminal is facilitated with a range of amenities that enhance the travel experience for AirAsia passengers.

Let’s understand what services are offered at the AirAsia PLM terminal and the essential contact information passengers need for a hassle-free journey.

AirAsia Terminal Information Sultan Mahmud Badaruddin II Airport(PLM)

Airport Name	Sultan Mahmud Badaruddin II Airport
Airport Code	PLM
Address	Jl. Bandara Sultan Mahmud Badaruddin II, Talang Betutu, Kec. Sukarami, Kota Palembang, Sumatera Selatan 30761, Indonesia
AirAsia Terminal PLM	Main Terminal
Airport Phone Number	62 711 385000
AirAsia IATA Code	AK
AirAsia ICAO Code	AXM
Official Website	https://www.airasia.com/
Airport Website	N/A

What Terminal is AirAsia at PLM Airport?

AirAsia operates at the Main Terminal at the PLM International Airport. The terminal serves the domestic and international flights

The Main Terminal features check-in countries, a security screening area, customs & immigration counters, and baggage claim. Besides there are plenty of shopping and dining options available.

AirAsia Arrivals Terminal at PLM Airport

Arriving passengers at the AirAsia Sultan Mahmud Badaruddin II Airport terminal will also disembark at the Main Terminal. They connect by the shuttle train to the terminal for immigration, baggage clearance, and transportation.

The flow of arrival at AirAsia Sultan Mahmud Badaruddin II Airport terminal is Immigration, baggage claim, and customs.

Upon arrival, passengers need to follow the signs for immigration. Also, there is a baggage claim counter, nearby. The LED screen will display the carousal area as per the flight number.

Besides the terminal also has various facilities like currency exchange, car rental services, ATMs, and city guide desk that cater to the passenger’s needs.

AirAsia Departures Terminal at PLM Airport

AirAsia Bangkok terminal for departure is the Main Terminal which offers check-in, security check (priority lane), and immigration counter.

The AirAsia check-in counter at AirAsia Sultan Mahmud Badaruddin II Airport Terminal opens 3 hours before departure for any scheduled flight. However, the assistance regarding customer service starts at 5.30 a.m. and goes on until 1:30 am.

There’s a self-service baggage-in counter that opens 3 hours before departure for domestic and international travel at the departure hall of the AirAsia PLM terminal.

For the Security Check lane, passengers need to proceed to gates. Passengers need to pass the security in order to proceed with the immigration.

Fast-track security screening is available at the Main Terminal for Business Class, passengers with reduced mobility, pregnant mother, passengers traveling with infants, and senior passengers over 70.

Lost & Found Desk Assistance

Passengers who find their items damaged, or delayed must report it at the Baggage Office, Arrivals Halls.

You must report immediately upon or within 7 days from the date of arrival. Upon reporting the incident you will receive the Property Irregularity Report (PIR).

To track the latest upgrade, the Central Baggage team at the AirAsia Bangkok terminal will be in touch with the passenger to provide updates regarding your case.

Please note that any items that are left behind at the security checkpoint of the Main Terminal will not be handed over to AirAsia. Rather the airport authority will keep the items in their custody.

Also, any bags which is delayed for at least 7 days will be declared missing for domestic travel, and 14 days for international travel. In that case, to file a claim with AirAsia, passengers must submit the following documents –

• • Copy of guest passport / ID

• • Copy of guest bank book/statement

• • SWIFT/BCB/IBN code (for international transactions)

• • An authorization letter for 3rd party account.

List of all AirAsia Terminals.

Map of AirAsia Terminal at PLM Airport

Passengers while stepping into the AirAsia Sultan Mahmud Badaruddin II Airport terminal will find the check-in counters and can complete the boarding procedures.

Once the check-in is complete, passengers will move through the security screening and immigration and then proceed to the boarding gate.

There are digital boards and LED monitors that guide passengers with amenities like shopping dining and lounge areas.

For ease of navigation at the Bangkok International Airport, refer to this terminal map –

AirAsia Sultan Mahmud Badaruddin II Airport terminal hosts a range of amenities to enhance the passenger’s experience at the airport. For arrivals and departures, passengers need to access the Main Terminal. AirAsia prioritizes the passengers’ comfort and satisfaction, enhancing their travel experience from the beginning until the end.

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