Austrian Airlines BOG Terminal – El Dorado Intl. Airport

Austrian Airlines operates from Terminal 1 at BOG International Airport and serves as an international gateway to Europe and North America. Austrian Airlines BOG Terminal offers a wide range of amenities and services catering to passengers’ diverse needs at every step of the journey.

The airline also offers its passengers special services and other travel services to avoid last-minute hassles for a smoother transition.

Let’s understand what services and amenities are available at El Dorado International Airport Austrian Airlines Terminal and the essential contacts you need for 24/7 customer support.

Austrian Airlines BOG Terminal – El Dorado International Airport Overview

Refer to this table below to understand all the important information about Austrian Airlines BOG Terminal:

Airport Name	El Dorado International Airport
Airport Code	BOG
Airline Code	257
IATA Code	OS
Address	Av. El Dorado #103-9, Fontibón, Bogotá
Contact Number	57 601 2662000
Austria Airlines Terminal BOG	Terminal 1
Arrival Terminal	Terminal 1
Departure Terminal	Terminal 1
Ticket Counter	Departure Hall, Terminal 1

What Terminal is Austrian Airlines at BOG Airport?

Austrian Airlines uses Terminal 1 at  El Dorado International Airport (BOG) which is also the home airport for the airlines.

The three-level design of the Austrian Airlines BOG Terminal reduces the connecting time of the passengers to 25-30 minutes.

The entire facility is located under one roof so that all check-in counters, security screening, and departure are located within one roof.

Terminal 1 offers shorter and more convenient transfer routes.

The immigration counter is effectively streamlined and separates departure and arriving passengers, Schengen and non-Schengen passengers.

Moreover, the terminal is connected to the escalators and is easily accessible.

A special assistance desk is available for unaccompanied minors, passengers traveling with pets, and passengers with reduced mobility.

List of All Austrian Airlines Terminals.

Austrian Airlines BOG Departures Terminal

Austrian Airlines flight departs from Terminal 1 at BOG Airport.

Passengers requesting a special service must complete the check-in at Austrian Airlines BOG Terminal. The check-in counter opens 4 hours up until 60 minutes before scheduled departure.

Austrian Airlines El Dorado International Airport Terminal offers club members and Business Class travelers a dedicated check-in counter.

Terminal 1 also features a streamlined security screening that ensures that the waiting time is reduced to 20 minutes.

Post security, there are 150+ assorted shops as well as plenty of bars, cafes, and refreshment areas. For passengers who wish to utilize the time before the flight, numerous laptop chairs with sockets keep you productive and busy. In addition, the terminal also offers free WiFi at the boarding hall.

Austrian Airlines BOG Arrivals Terminal

After landing at Austrian Airlines Arrival Terminal at BOG Airport, head to the immigration counter to complete the clearance process. You need to keep your passport, boarding pass and other travel documents handy.

After immigration head to the baggage claim area. There are more than 20 conveyor belts that help passengers recover their luggage quickly.

Also, there’s a spectate conveyor belts for oversized/overweight bags, musical instruments, and sports equipment.

Priority baggage services would be offered to the Circle members, Senators, and Star Gold cardholders as their luggage will be delivered first.

After baggage is received, passengers must proceed to the Customs to declare the items. Passengers would be asked to fill out the form. The entire custom check process may take 20-25 minutes per passenger.

Move to the Arrival Halls and you will find all the amenities and services for the onward travel. You can access AirTran BOG to transfer between the terminals.

There’s a dedicated kiosk for car rentals, shuttles and taxis.

Baggage Service at Austrian Airlines BOG Airport Terminal

In case there is a baggage delay at Austrian Airlines El Dorado International Airport Terminal immediately report at the Baggage Service Counter. Passengers will be issued a reference number that will help them check the status of the baggage online. In addition:

• The Austrian Airlines Baggage Handling team will process your report after you reported your delayed baggage. 
• If the baggage is located, the airline will transport it to the destination airport and further arrange the delivery of the baggage.

After the baggage arrives at the destination airport, expect a wait for 12-14 hours as the baggage will be sent for customs and other internal procedures.

The checked bags will be sent to the passengers’ delivery address. You can also collect at the airport if you have chosen this option.

Damaged baggage – If you realize that baggage is damaged, immediately report it at the Lost and Found counter of BOG Terminal 1.

• Austrian Airlines representative will check for the damage report and assess the claim per the guidelines. Once the damage has been checked you will be contacted for the compensation. 
• Depending on the severity of the damaged baggage, the airline will repair your bag or offer you compensation for the current value of the bag.
• The compensation would be offered 1288 SDR (Special Drawing Rights) per passenger. 
• The airline does not offer compensation for minor dents, scratches, and wear & tear.

Travel Services Offered at Austrian Airlines BOG Terminal

Austrian Airlines BOG Terminal offers last-minute travel services that help passengers upgrade their travel plans or add flexibility to their booking to ensure convenience. You can contact the airline’s representative at El Dorado International Airport Terminal 1 to add these services:

• Meetings and events – Passengers traveling for business can host meetings at the conference center dedicated to working professionals at the BOG Terminal 1.
• Group travel – Passengers traveling in a group of 10 or more get access to priority check-in, baggage, and boarding at Austrian Airlines Terminal 1.
• Travel with disabilities to/from the USA – The trained staff helps passengers with free wheelchairs on departure and arrival. The airline allows 2 mobility aids per passenger free of charge.
• Traveling with animals – The airline allows passengers to take dogs and cats on board as they are accepted at Austrian Airlines El Dorado International Airport Terminal. No fee would be charged for service animals.
• Airport check-in – Passengers can select seats, add meals, and obtain boarding passes here. The check-in counter is located at Terminal 1 of Aisle G and must be completed 60 minutes before the flight.
• Unaccompanied minors -Special care would be provided to the minors traveling alone if the flight is disrupted or delayed. Parents/guardians must accompany the minors at the check-in counter and must arrive 3 hours before scheduled departure.
• Special luggage – The airline offers the right solution to passengers who are traveling with musical instruments, wedding dresses, golf bags, or other special luggage.
• Upgrade – Passengers who wish to switch to a higher travel class can request last-minute upgrades at Austrian Airlines BOG Terminal. The airline offers benefits like priority boarding, lounge access, multi-course dining, and unlimited alcoholic and non-alcoholic beverages.

Austrian Airlines Flight Delays and Cancellations at BOG Airport

In a situation where a flight has been delayed at Austrian Airlines El Dorado International Airport Terminal for 2 hours or more, you’re entitled to:

• Meals and refreshments
• Communication access in the form of 2 free phone calls, faxes, and emails. 
• Hotel accommodation (if the next departure flight falls the next day)
• Airport transfer

The airline will offer a refund on the unused portion of the ticket, for passengers whose flight has been delayed for 5 hours or more. Also, passengers have the right to compensation for:

Distance	Compensation
Up to 1,500 kilometers	EUR 250
Within the EU over 1,500 kilometres	EUR 400
Between 1,500 km and 3,500 km	EUR 400
Over 3,500 kilometres	EUR 600

Flight cancellations – if the flight is canceled at BOG Terminal 1 passengers have the following options:

• A refund on the unused portion of the ticket
• Re-route under the same class of services in the existing itinerary
• Rescheduling to the final destination at a later date

Passengers have the right to compensation if the flight is canceled within 14 days from the date of scheduled departure:

Distance	Compensation
Up to 1,500 kilometres	EUR 250
Within the EU over 1,500 kilometres	EUR 400
Between 1,500 km and 3,500 km	EUR 400
Over 3,500 kilometres	EUR 600

Shopping/Dining options at Austrian Airlines BOG Terminal

Austrian Airlines BOG Terminal boasts a variety of retail shops, chic boutiques, fashion outlets, duty-free stores, and 24/7 convenience stores. You can find further options at BOG Terminal 1 –

• Bulgari Specialty Boutique
• Coach Specialty Boutique
• Hudson News
• Hermes Center Boutique
• Internet Cafe / Cell Phone
• iS Duty Free
• Michael Kors
• Mont Blanc
• New York Gifts (kiosk)
• TUMI
• Victoria’s Secret

Services/Amenities at Austrian Airlines BOG Terminal

Austrian Airlines El Dorado International Airport Terminal hosts world-class amenities and services that cater to the diverse needs of travelers. These services help passengers upgrade their experience at the airport while serving them fine hospitality before they wait to board the flight –

• ATMs
• Bag storage by SmartCarte
• Charging Station
• ICE Currency Services
• Nursing Stations
• Restrooms
• Service Animal/Pet Relief Area
• Welcome Center

Map for Austrian Airlines BOG Terminal

Here is the overview of the Austrian Airlines El Dorado International Airport Terminal that helps passengers identify the key checkpoints at the airport including check-in, security screening, baggage handling, amenities, shopping, and dining areas.

Contact Austrian Airlines BOG Terminal

Passengers can also reach Austrian Airlines El Dorado International Airport Terminal via phone as well as through social media handles. Customer support at Terminal 1 is available 24/7 and helps passengers effectively manage their travel – 

Twitter	https://x.com/_austrian
Facebook	https://de-de.facebook.com/AustrianAirlines/
Instagram	https://www.instagram.com/austrianairlines/
Phone Number	1-800-843-0002

FAQs