Edelweiss Air PUY Terminal – Pula Airport

Edelweiss Air is the primary hub at Single Terminal of Pula Airport (PUY). Passengers traveling to/from Edelweiss Air PUY Terminal must understand the terminal details and facilities available to ensure a hassle-free travel experience. In this guide, we will cover all the terminal information, the check-in process, baggage services, shopping and dining outlets available at Single Terminal, and other relevant information about the Edelweiss Air PUY Terminal.

Edelweiss Air PUY Terminal – Pula Airport

Refer to this table for all the detailed information about the PUY Airport Edelweiss Air Single Terminal:

Airline Name	Edelweiss Air
Edelweiss Air IATA Code	WK
Edelweiss Air ICAO Code	EDW
Airport Name	Pula Airport
Airport IATA Code	PUY
Airport ICAO Code	LDPL
Arrival Terminal	Single Terminal
Departure Terminal	Single Terminal
Ticket Counter	Departure Hall, Single Terminal
Address	Ližnjan, Valtursko polje 210, 52100, Pula, Croatia
Official Website	https://www.flyedelweiss.com/

What Terminal is Edelweiss Air at Pula Airport

Edelweiss Air operates from Single Terminal at Pula Airport. The terminal caters to the international departing and arriving passengers. The airline operates from the D gate concourse within Single Terminal. Passengers can access the boarding gate via the automated transit system, which is located at the lower level of Single Terminal.

Edelweiss Air PUY Departures Terminal

Edelweiss Air flights depart from Single Terminal at Pula Airport. Passengers who haven’t completed the online check-in or need to make a special request must complete the check-in at the airport. The check-in counter is located in the departure hall. Collect your baggage tag and then proceed to the TSA security screen checkpoint.

Edelweiss Air PUY Arrivals Terminal

Edelweiss Air flights arrive at Single Terminal of the Pula Airport. The airline handles the international passenger traffic, where passengers would be arriving from the D and E boarding gates. The arrival area at Single Terminal features the Immigration control, baggage claim carousel, lost and found, and the Customs & Border Protection (CBP) office.

What to Do If Your Baggage is Delayed, Damaged, or Lost at Edelweiss Air PUY Terminal?

After you arrive at the Edelweiss Air PUY Terminal, you must report the issue immediately at the Lost and Found office. The office is located next to the Baggage Claim area at Single Terminal. Next steps – I

• Inform the airline representative about the issue if it is damaged or delayed.
• You may be required to fill out a form with detailed information about your checked baggage. You need to provide a detailed description, let’s say the color, size, brand, and any unique identification marks. If possible, share the receipt for the lot’s item.
• After you file the report, provide the following documents to the representative at the Lost and Found office: valid ID or passport, boarding pass, baggage tags, and eTicket itinerary.
• Collect the reference number for your complaint. Keep hold of the reference number until the issue is resolved. The reference number will help passengers track the status of their complaint.

If your baggage is not delivered within 72 hours, you may be eligible for daily compensation for the daily essential items, such as a pair of clothes, toiletries, and medications. Keep the receipt handy for an emergency purchase after your baggage is lost. This will act as proof for reimbursement purposes.

Travel Services Offered at Edelweiss Air PUY Terminal

Passengers flying with Edelweiss have access to the last-minute travel service that accommodates a hassle-free travel experience. The airline will help passengers with the following services at the Edelweiss Air PUY Terminal –

• Flight booking: The airline offers last-minute reservations for flights from the PUY Terminal. Passengers booking the flight on the same day as departure must purchase the ticket at least 3 hours before the scheduled departure. The airline does not offer dynamic pricing on last-minute flight bookings.
• Business Class Upgrades: Edelweiss offers flight upgrades from the PUY airport terminal. Eligible passengers may be offered complimentary upgrades, subject to availability. For non-eligible passengers, the airline offers a flight upgrade for an additional fee.
• Flight changes and cancellations: The airline offers flexibility to the booking by helping passengers change their travel plans due to any circumstances. The changes or cancellations for the flight are accepted on the same day, three hours before the scheduled departure.
• Special Assistance: The airline offers wheelchair assistance, priority boarding, emotional support pet travel, unaccompanied minor travel service, and other special services to passengers with reduced mobility and other cognitive and medical conditions.
• Pet Travel Services: Edelweiss Air allows small pets like cats and dogs to travel in the cabin. At the PUY airport terminal, the airline helps passengers complete the paperwork and screening. The airline’s representative assists passengers and pets board the flight. The pet must be kept in a kennel during the flight.

Flight Delay and Cancellation at Edelweiss Air PUY Terminal

If Edelweiss Air delays, cancels a flight, or denies boarding from PUY Single Terminal at Pula Airport, passengers are entitled to the following.

• Meals and refreshments in proportion to the passengers’ waiting time.
• 2 telephone calls or emails
• Overnight hotel accommodation(if the existing flight is a red-eye flight)
• Airport transfer

If the flight is delayed for 5 hours or passengers have to wait at the airport in proportion to the same time –

• Offer a refund on the unused portion of the ticket
• The following compensation will be offered

Flight Distance	Compensation Amount (EUR)
Up to 1,500 km	125 – 250 EUR
Intra-community flights over 1,500 km	200 – 400 EUR
Other flights between 1,500 km and 3,500 km	200 – 400 EUR
Flights over 3,500 km	300 – 600 EUR

How passengers can claim compensation – If you’re at the Pula Airport and realize that your upcoming flight schedule will be delayed, you need to contact the Edelweiss flight representative. In addition –

• You would be asked to fill out the Compensation Request Form.
• Submit the form along with the boarding pass, flight ticket, and valid ID.

Dining and Shopping Options at Edelweiss Air PUY Terminal

The Gate A area at Edelweiss Air PUY Terminal has a range of shopping options. From fancy apparel stores to tiny stores selling artisan souvenirs, there’s something for everyone. From a delicious steak at Chili’s to a caffeine boost at Starbucks, there are a multitude of restaurants at Edelweiss Air PUY Terminal. In addition, there is a range of familiar dining options.

Restaurants	Shops
Chophouse	Welcome to Las Vegas
Wolfgang Puck Express	Vegas Special Tees
Village Pub	PGA Tour Shop
Chili’s	Tumi
The Great American Bagel Bakery	The Blvd
Auntie Anne’s	Sugar Factory
Red Mango	Pandora
Metro Pizza	Michael Kors
Jamba	MAC Cosmetics
California Pizza Kitchen	Interluxe

Facilities and Amenities at Edelweiss Air PUY Terminal

Here are all the services and amenities available at Edelweiss Air PUY Terminal –

Map for Edelweiss Air PUY Terminal – Pula Airport

Getting to Single Terminal is very easy with a detailed guided map that helps you identify key landmarks and amenities like check-in, security screening, welcome center, departure gates, and more.

Contact Edelweiss Air PUY Terminal – Pula Airport

Passengers who are not visiting the Edelweiss Air PUY Terminal can contact the airline’s representative stationed here for all travel-related queries and concerns. Below are the contact details for Edelweiss Air

Facebook	https://www.facebook.com/flyedelweiss
Instagram	https://www.instagram.com/flyedelweiss/
Phone Number	385 52 550 926

Edelweiss Air PUY Terminal offers a range of services, including dedicated check-in counters, baggage claim services, and special assistance for passengers with reduced mobility. In addition, passengers can explore numerous dining and shopping options, ensuring an enjoyable time before their flight. In case of flight delays, cancellations, or lost baggage, the airline at the PUY Terminal offers prompt support and, if required, timely compensation for the lost baggage and delayed flights. The Edelweiss Air PUY Terminal ensures a smooth and hassle-free travel.

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