EL AL Airlines CAI Terminal – Cairo International Airport

EL AL Israel Airlines operates at Terminal 1 of Cairo International Airport (CAI). The EL AL Israel Airlines CAI Terminal offers modern facilities with a range of shopping and dining options, accessible services, self-service check-in service, and more.

Below is detailed information about all services and amenities available at Terminal 1 which serves as a primary hub for EL AL Airlines. Besides, you will also find important contact numbers and other information passengers need for smooth navigation.

EL AL Israel Airlines CAI Terminal – Cairo International Airport

Here is the tabular view of all the essential information you need to know about EL AL Israel Airlines CAI Terminal:

Airline Name	EL AL Israel Airlines
EL AL Airlines IATA Code	LY
EL AL Airlines ICAO Code	ELY
Airport Name	Cairo International Airport
Airport IATA Code	CAI
Airport ICAO Code	HECA
Arrival Terminal	Terminal 1
Departure Terminal	Terminal 1
Ticket Counter	Departure Hall, Terminal 1
Address	Cairo Governorate, Egypt
Official Website	https://www.elal.com/

What terminal is EL AL Israel Airlines at CAI Terminal?

EL AL Airlines uses CAI’s Terminal 1 for its departures and arrivals. The terminal offers world-class amenities for international travelers, including complimentary WiFi, multi-linguistic signages for easy navigation, easy connectivity to other terminals, and multiple lounges for relaxation before the scheduled flight.

As you step into Terminal 1, these facilities can ease the travel at every step ensuring hassle-free boarding. For instance, self-service check-in and baggage drop counters save time from the long queues and expedite the boarding process.

EL AL Israel Airlines CAI Departure Terminal

EL AL Airlines flight departs from Terminal 1 at Cairo International Airport. When you prepare to board your flight, you will step in at the departure level of Terminal 1. The check-in counter opens 3 hours before departure. To avoid peak rush and have ample time for check-in, security, and bag drop, you must arrive 3 hours before international departure.

EL AL Israel Airlines CAI Arrival Terminal

All EL AL flights arrive at Terminal 1 at CAI Airport. EL AL Israel Airlines CAI Terminal is well-equipped to handle the huge traffic of international passengers. Additionally, Terminal 1 features amenities like ATMs, a currency exchange counter, and free WiFi to make the arrival process smooth and hassle-free.

What To Do If Your Baggage Is Delayed, Damaged, Or Lost at EL AL Israel Airlines CAI Terminal?

EL AL Israel Airlines CAI Terminal handles cases of damaged baggage, delayed baggage, and an item left on board.

Delayed Baggage

If your baggage is delayed upon arrival at CAI Airport, report it immediately to EL AL Israel Airlines staff at the baggage claim area in Terminal 1. They will issue a Property Irregularity Report (PIR).

If you discover the delay after leaving the airport, you must file the PIR within 7 days from the date of the flight.

To check the status of your delayed baggage, use the World Tracer application with the 10-digit PIR number provided at the time of reporting. Enter the PIR number and your last name to access the tracking information.

For further assistance, contact EL AL’s Customer Care at baggageclaimsElAl@elal.co.il or by fax at 03-7602255.

Damaged Baggage

If you discover damage to your checked baggage upon arrival at CAI Airport, report it immediately to EL AL Israel Airlines staff at the baggage claim area in Terminal 1. They will assist you in filing a Property Irregularity Report (PIR).

After reporting, you have 7 days to submit a claim for damaged baggage. Complete the Baggage Claim Form and send it to EL AL’s CAI office, along with the following documents:

• Flight ticket
• Boarding pass
• Baggage tags
• Report filed at the airport

For claims related to delayed baggage, you must submit your complaint within 21 days from the date the baggage was placed at your disposal.

If you notice damage after leaving the airport, you can still file a claim within 7 days from the date of arrival. The damaged baggage form is available here.

For further assistance, contact EL AL’s Customer Care at baggageclaimsElAl@elal.co.il or by fax at 03-7602255.

Travel Service Offered at EL AL Israel Airlines CAI Terminal

EL AL Airlines offers plenty of travel services to ensure a smooth travel experience for passengers. These include self-service check-in kiosks, assistance with baggage handling, hassle-free immigration procedures, and more.

• Upgrade at the Airport: EL AL offers passengers a chance to upgrade to premium or business class at EL AL Israel Airlines CAI Terminal. These upgrades are offered at a special price. Passengers can also pay for the upgrades using points. 
• Purchase EL AL protect: You can add EL AL protect before departure which allows you to cancel a flight ticket and get a credit voucher for the whole amount.
• Print Your Boarding Pass: Terminal 1 facilitates the printing of boarding passes for passengers who have completed check-in online. No additional fee would be charged.
• Traveling With Pets: EL AL airline allows passengers to transport pets in the aircraft cabin, as checked baggage, and as cargo. At Terminal 1, the airline offers priority boarding to passengers traveling with pets, and assistance related to baggage and boarding.
• Traveling With Children: Passengers traveling with infants would be offered bassinet seats free of charge. In addition, infants traveling on a lap would be offered 1 checked bag up to 23 kg in weight.
• Passengers With Special Needs: Passengers who have difficulty walking long distances would be offered wheelchair assistance. In addition, passengers with cognitive disabilities or having a medical condition would be escorted to the aircraft.
• Pregnant Woman: Special assistance would be offered to pregnant women at EL AL Israel Airlines CAI Terminal in the form of a wheelchair, boarding assistance, auto check-in, and more.
• Extra Baggage: You can check for additional pieces of luggage within the permitted quota of 32 kg in weight, and 277 cm in size. Passengers can add baggage last minute up to 1 hour before scheduled departure.

Flight Delays and Cancellation at EL AL Israel Airlines CAI Terminal

If the flight is delayed by 2 hours or more at CAI Airport, passengers are entitled to:

• Meals and refreshments in relation to the waiting time.
• 2 free phone calls, faxes, and emails.
• Hotel accommodation and transport between the airport and the hotel (if the expected time of new departure is at least a day after the previous departure flight).
• If there is a delay of 5 hours or more, a refund for the unused portion of the ticket is provided. 

In addition, passengers are also entitled to the following compensation if the flight is delayed by at least 3 hours or more:

Distance Range	Compensation (EUR)
1,500 km to 3,500 km	400 EUR
More than 3,500 km	600 EUR

As an alternative to monetary compensation, passengers can arrange an alternate flight for up to 6 hours under the comparable class of services.

Dining/Shopping at EL AL Israel Airlines CAI Terminal

At EL AL Israel Airlines CAI Terminal, there is a range of shopping and dining options that keep passengers busy while they wait for the wait while enhancing their travel experience. Terminal 1 features a variety of food outlets ranging from cafes and quick service joints to fine dining and steakhouses.

Restaurants	Shops
Bento Sushi	Swarowski
Camden Foods Co.	DFS Duty-Free
Buffalo Wild Wings	Pandora
Urban Crave	5th & Sunset
McDonald’s	Cell Phone Purchase (AT&T)
Dunkin Donuts	Michael Kors
Jamba Juice	Victoria’s Secret
Peets Coffee & Tea	Coach
Camden Foods Zippin	Hugo Boss
Vino Kitchen & Bar	Brooks Brothers

Amenities at EL AL Israel Airlines CAI Terminal

There is a comprehensive range of amenities available at EL AL Israel Airlines CAI Terminal. Passengers can simply wait and relax in a luxurious lounge such as American Express Centurion Club which offers complimentary beverages alongside relaxing seating areas. The other amenities at Terminal 1 include:

Lost & Found	Service Animal/Pet Relief Area
Travelers Aid	Travelex US Dollar ATM
Currency Exchange	Bag Storage
Restrooms	Interfaith Chapel
Charging Station	Hotel Reservations

Map EL AL Israel Airlines CAI Terminal

Navigating Terminal 1 can be a daunting task especially if you have a limited time for boarding. Below is the interactive map which offers a handy tool for identifying check-in kiosks, departure gates, baggage handling areas, and other amenities and services within the EL AL Israel Airlines CAI Terminal. 

Contact EL AL Israel Airlines CAI Terminal

The airline’s representative at CAI Airport is just one phone call away. Below is the phone number. You can also reach out to their customer service via social media handles.

Facebook	https://www.facebook.com/ELALAirlinesIL
Instagram	https://www.instagram.com/elalisrael/
Phone Number	20 2 22655000

From organized security counters and top-notch amenities to dedicated car rental kiosks to other transportation options, Terminal 1 ensures that you have a smooth transition at every contact point. Whether you traveling for business or leisure, the terminal offers a world of luxury and comfort, making your travel experience truly memorable. 

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