Eurowings DUS Terminal – Düsseldorf International Airport

Eurowings operates at Terminal A of Düsseldorf International Airport (DUS). The Terminal is a gateway to the UK, Europe, and certain long-haul destinations. For passengers flying out of DUS International Airport understanding the Terminal A layout, its facilities, and the services that the airline offers is crucial for a seamless travel experience.

In this detailed guide, we will explore Eurowings’ arrival and departure operations, amenities, and services for a convenient and comfortable journey. 

Eurowings DUS Terminal – Düsseldorf International Airport

Refer to the table below to get all the important information about Eurowings at Terminal A:

Airline Name	Eurowings
Eurowings IATA Code	EW
Eurowings ICAO Code	EWG
Airport Name	Düsseldorf International Airport
Airport IATA Code	DUS
Airport ICAO Code	LYBE
Arrival Terminal	Terminal A
Departure Terminal	Terminal A
Ticket Counter	Departure Hall, Terminal A
Address	Flughafenstraße 105, 40474 Düsseldorf, Germany
Official Website	https://www.eurowings.com/

Which Terminal is Eurowings at Düsseldorf International Airport (DUS)?

Eurowings operates at Terminal A of Düsseldorf International Airport which handles its arrival and departure operations. The ticket counter is also located at Terminal A. To get to Eurowings DUS Terminal, you can reach by car. Premium passengers who are flying first class or frequent flyer members can access the Lufthansa Senator Lounge in Terminal A.

Eurowings DUS Departure Terminal 

Eurowings flight departs from Terminal A at DUS International Airport. The check-in counter opens 2 hours prior and closes 45 minutes before scheduled departure. If you’re flying with checked luggage, submit your bags at the self-service baggage kiosk which will automatically assess the weight and size and issue the baggage tags.

Eurowings DUS Arrival Terminal

All Eurowings flight arrives at Terminal A of DUS International Airport. International travelers arriving from Europe have to go through immigration and customs immediately upon arrival. EU passport holders have access to the automated eGates which expedite the clearance process.

What to do if there is delayed, damaged, or lost baggage at Eurowings DUS Terminal?

If your baggage is delayed or damaged at Eurowings DUS Terminal, the airline will offer immediate assistance and help the receiver baggage as soon as possible or compensate for any damage or lost article.

Damaged Baggage

As soon as you realize the damage report the damage at the Local Eurowing Lost and Found desk at the arrivals hall. 

• Passengers who have left the airport must complete the damaged baggage report within 7 days of arrival.
• Whether you report the damage at the airport or online, you will receive the written confirmation alongside the property irregularity report number. 
• To receive the compensation passengers must submit the claim.

Delayed/Missing Baggage

Passengers must wait until all the luggage has been delivered. If the baggage has not been delivered, keep your boarding pass and baggage tag handy. And –

• Go to the Eurowings representative at the Lost and Found desk and report the matter.
• You will be handed an official written confirmation alongside your PIR number.
• The PIR reference number is essential for tracking the status of your delayed baggage on the Eurowings’ website.
• If the baggage is not delivered 5 days after the arrival, passengers can claim the daily essentials and the lost baggage compensation.

Travel Services Offered at Eurowings DUS Terminal

Eurowings flights depart and arrive at Terminal A which offers a variety of services that enhance passengers’ experience. The airline’s representatives are known for their vast experience they offer services like adding extra baggage, flight changes, and more. 

Here’s the list of services available for passengers at Eurowings DUS terminal – 

• Airport check-in – Passengers can request check-in at the airport as the counter opens between 2 hours and 45 minutes before scheduled departure. 
• Late Night Baggage Drop – Would like to drop the baggage on the eve of scheduled departure? The service is available free of charge and is not permitted for flights to Beirut, Tunisia, Turkey, the USA, and Canada.
• Discount for students – Students traveling from Terminal A to any short-haul and long-distance flight can book last-minute flights at a concessional fare for up to 80% on a regular ticket price.
• Traveling with animals – The airline allows small dogs and cats up to 8 kg in the cabin and is subject to a fee. Report at the check-in counter up to 2 hours before departure and your baggage will receive a special label for your checked or carry-on baggage. 
• Seat reservation – You can choose between a standard seat or an extra legroom seat. The seat selection is free for Business Class travelers and is subject to a fee for Basic and Smart fares. 
• Traveling with infants – For infants traveling on their parent’s lap, a fixed fee of 25 USD would be charged each way. For infants, 2 pieces of hand luggage would be provided free of charge.
• Traveling with children – Passengers traveling with infants or with children (2-11 years old) will get free seat selection, and get a discount on their regular fare. In addition,  one 23 kg piece of baggage is included in their ticket price. The stroller and child car seat can be carried free of charge. 
• Accessible travel – The airline offers complimentary assistance and services for passengers with reduced mobilities which include boarding and disembarking assistance, at the aircraft stairs and escorting passengers to the aircraft seat. The transportation of assistance devices is also free of charge. 

Flight Delay and Cancellation at Eurowings DUS Terminal

In rare cases, the traveler may not be able to operate flights as scheduled at Eurowings DUS Terminal. Those events include – 

Flight Delays

In the event of long delays of at least 3 hours or more, passengers are entitled to 

• Meals and refreshments to their waiting time
• Hotel accommodation if there is an overnight delay
• Airport transfer

If there is a delay of 5 hours or more, passengers can claim a refund on the unflown segment of the flight. In addition, passengers are entitled to compensation between 300 – 750 USD per passenger. 

Cancellation

If a passenger’s flight is canceled within 14 days from the date of departure, they are entitled to a  – 

• Refund to the original method of payment
• Rebook the flight to a later date or destination. The new travel date must be within the ticket validity period.
• Rebook to the next available flight

Further, passengers are entitled to compensation between 300 – 750 USD per passenger. 

Shopping/Dining Options at Eurowings DUS Terminal

Eurowings passengers enjoy a range of shopping and dining options at Terminal A of DUS International Airport. The Eurowings DUS Terminal offers everything from luxury shopping to basic travel essentials. You can shop from these outlets at Terminal A.

In addition, the dining scene at DUS Terminal A caters to diverse tastes with a vast selection of cafes, fine dining outlets, and quick-service restaurants.

Restaurant	Shop
Wagamama	InMotion
The Evergreen Bar & Restaurant	Bulgari
The Oceanic	Sunglass Hut
The Curator	The Bookshop by WHSmith
Black Sheep Coffee	Louis Vuitton
Pret A Manger	Accessorize
Spuntino	World Duty-Free
Caviar House & Prunier Seafood Bar	Burberry
Joe’s Coffee House	Tiffany & Co
Caffè Nero	Sunglasses Boutique

Facilities/Amenities at Eurowings DUS Terminal

There is a wide range of facilities and services at Eurowings Terminal Düsseldorf International Airport that offers free WiFi, charging stations, dedicated space for families, and more. Additionally, there are ATMs, currency exchange counters, baggage storage facilities, and 24/7 customer support that assist passengers with any inquiry.

Here’s the list of services and amenities available at Terminal A of Düsseldorf International Airport –

• Meeting rooms
• Charge up
• St George’s Chapel
• Postal services
• Help and assistance
• Cash machines
• Family facilities
• Trolleys
• Multifaith prayer rooms
• Toilets, showers & water
• Smoking breaks

Map Eurowings DUS Terminal – Düsseldorf International Airport

Passengers can navigate Eurowings DUS Terminal with ease thanks to the interactive map given below. The map helps passengers identify sections for check-in, baggage handling, baggage claim, lost and found desk, immigration, and customs. 

Contact Eurowings DUS Terminal – Düsseldorf International Airport

Passengers who need assistance at Eurowings DUS Terminal can contact the airline’s representative through phone and other social media handles. For passengers who have queries about special assistance, baggage services, and flight status, the Eurowings customer service team is available 24/7 at the credentials mentioned below.

Twitter	https://x.com/eurowings
Facebook	https://www.facebook.com/eurowings/
Instagram	https://www.instagram.com/eurowings/
Phone Number	49 211 4210

FAQs