IndiGo Airlines ALA Terminal – Almaty International Airport

IndiGo Airlines operates from Terminal 1 and Terminal2 at Almaty International Airport (ALA). The terminal includes a check-in counter, a departure gate, and a range of amenities that help passengers have a smooth journey. Here’s the comprehensive guide for all the services and facilities available at the IndiGo Airlines ALA Terminal and how passengers can make the most of them.

IndiGo Airlines ALA Terminal – Almaty International Airport

Here’s all the essential information you need about the IndiGo Airlines ALA Terminal –

Airline Name	IndiGo Airlines
IndiGo Airlines IATA Code	6E
IndiGo Airlines ICAO Code	IGO
Airport Name	Almaty International Airport
Airport IATA Code	ALA
Airport ICAO Code	UAAA
Arrival Terminal	Terminal 1 and Terminal2
Departure Terminal	Terminal 1 and Terminal2
Ticket Counter	Departure Hall, Terminal 1 and Terminal2
Address	Boralday Street 3, Almaty 050039, Kazakhstan
Official Website	https://www.goindigo.in/

What Terminal is IndiGo Airlines at ALA Terminal?

IndiGo Airlines uses Terminal 1 and Terminal2 at ALA International Airport. This airport is the airline’s primary hub, offering an international gateway for flights to South America and Trans-Pacific destinations. Passengers traveling from the ALA Terminal must arrive at least 3 hours before departure to ensure smooth boarding. The IndiGo Airlines check-in at the airport. To check the live status of the flight, visit ALA’s website to see if there is a change in the time due to any operational reasons.

IndiGo Airlines ALA Departures Terminal

IndiGo Airlines flights depart from Terminal 1 and Terminal2 at Almaty International Airport. Terminal 1 and Terminal2 is dedicated to international travelers and is well-equipped to handle the peak rush for international departures. Once you arrive at the IndiGo Airlines ALA Terminal 1 and Terminal2, head to the check-in counter. To check in at ALA Airport, you must arrive 3 hours before the scheduled departure.

IndiGo Airlines ALA Arrivals Terminal

The IndiGo Airlines flights arrive at Terminal 1 and Terminal2 at Almaty International Airport. The baggage claim counter is located at the Arrival Hall of Terminal 1 and Terminal2, where passengers can retrieve their checked luggage. The ground transportation options are available at the curbside of the arrival halls. For all queries and doubts, there are information desks that offer assistance regarding airport facilities, flight status, and other travel information.

IndiGo Airlines Lost & Found at Almaty International Airport

Passengers whose items have been misplaced or left at IndiGo’s airport must report immediately upon arrival at Terminal 1 and Terminal2 of the Almaty International Airport. You must present the following documents to file the Proprietary Irregularity Report (PIR) –

• Proof of travel, such as a boarding pass, e-boarding pass, or immigration stamp on the passport.
• Government-issued photo ID, such as a passport or driver’s license.
• Detailed description of the lost item.

Passengers can claim the recovered items within 5 days from the time the report was escalated.

Travel Services Available at IndiGo Airlines ALA Terminal

At IndiGo Airlines ALA Terminal 1 and Terminal2, passengers can access a range of travel services, which include check-in, flight cancellation, last-minute flight reservation, baggage services, and more.

• Add baggage – At the airport, you can purchase additional baggage allowance for both overweight and oversized items. Extra baggage can also be pre-booked online through the IndiGo website or app at a discounted rate. Charges vary based on weight and route.
• Seat selection – IndiGo offers passengers the option to select their preferred seat during booking or check-in. You can choose from regular, window, aisle, or extra legroom seats for an additional fee. For more space, passengers can also book an empty adjacent seat with the “6E Double Seat” service.
• Special assistance – Pregnant women, elderly travelers, and passengers with reduced mobility can request wheelchair assistance or personal escort services free of charge. Requests should be made at least 48 hours before departure via the website or by contacting customer care.
• Traveling with a pet – IndiGo allows small dogs and cats weighing up to 7 kg (including the kennel) to travel in the cabin on select domestic routes. Bookings must be completed at least 48 hours before departure. Passengers traveling with pets are advised to reach the airport 2.5 to 3 hours in advance.
• 6E Prime / Priority services – IndiGo offers priority services under “6E Prime,” which include priority check-in, faster baggage handling, and early boarding. This can be purchased during booking or added later. Once added, priority services are indicated on your boarding pass.

Shopping/Dining Options at IndiGo Airlines ALA Terminal

Below is the list of locations where all shops, restaurants, and other services are available at the ALA Airport, IndiGo Airlines Terminal –

Restaurant	Shop
McDonald’s	Pack N Go
Shake Shack	DFS Duty-Free
6E Eats	Coach
The Palm Bar & Grille	Brooks Brothers
La Brea Bakery	Kate Spade
Pizza Vino	Michael Kors
Bento Sushi	Pandora
Blue Point Brewery	Corsa Collections
Dunkin Donuts	Hudson

Facilities/Amenities at IndiGo Airlines ALA Terminal

Refer to the list below to understand the range of amenities available at IndiGo Airlines ALA Terminal 1 and Terminal2 –

Map of IndiGo Airlines ALA Terminal – Almaty International Airport

Navigating the IndiGo Airlines ALA Terminal is a cakewalk with our detailed map that will help you identify key locations like the check-in counter, parking, security checkpoints, boarding gates, lounges, shopping outlets, and all other amenities.

Contact IndiGo Airlines ALA Terminal – Almaty International Airport

Refer to the table below to explore other modes of communication to reach out to the airline’s executives at the IndiGo Airlines ALA Terminal –

Twitter	https://twitter.com/IndiGo6E
Facebook	https://www.facebook.com/goindigo.in
Instagram	https://www.instagram.com/indigo.6e
Phone Number	0124 617 3838

IndiGo Airlines ALA Terminal offers a comfortable and quality travel experience, thanks to the state-of-the-art infrastructure alongside services that help passengers plan their travel efficiently. Every aspect of the travel services offered by IndiGo Airlines at Terminal 1 and Terminal2 is meant for comfort and removing every hassle, besides empowering passengers at every step of the travel.

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