Japan Airlines COK Terminal – Cochin Intl. Airport

Japan Airlines is the primary hub, looking after its departure and arrival operations. COK terminal features plenty of amenities and services that offer comfort and convenience. These services include check-in, boarding assistance, baggage handling, Fastrack security, and more.

Here is a detailed overview of all the services and amenities available at Japan Airlines COK Terminal and other essential information you need for a smooth travel.

Quick Information on Japan Airlines Cochin International Airport Terminal (COK)

Refer to the table below to get all the essential information about Japan Airlines COK Terminal –

Airport Name	Cochin International Airport
Airport Code	COK
Airline Code	131
IATA Code	JL
Address	Airport Rd, Kochi, Kerala 683111
Contact Number	0484 261 0115
Japan Airlines Terminal COK	Three Passenger Terminals
Arrival Terminal	Three Passenger Terminals
Departure Terminal	Three Passenger Terminals
Ticket Counter	Departure Hall, Three Passenger Terminals
Official Website	www.jal.co.jp/in/en
YouTube Page	www.youtube.com/@japanairlinesworld/about
Facebook Page	www.facebook.com/JapanAirlinesWorldwide
Twitter Account	twitter.com/JAL_Official_jp
Instagram Account	www.instagram.com/japanairlines/?hl=en

What Terminal is Japan Airlines at COK?

Japan Airlines operates from Three Passenger Terminals at Cochin International Airport.

Passengers with a connecting flight from Japan Airlines Cochin International Airport Terminal need to re-check their baggage if traveling to a non-one world member alliance.

Passengers who do not have the boarding pass for the connecting flight, need to proceed to the Japan Airlines Cochin International Airport Terminal Departure. You need to complete the check-in procedure at the connecting airline’s transit counter.

You can transfer within the Terminal through AirTran COK which will take approximately 15-20 minutes.

There are airline executives available to assist passengers at the checked baggage counter. Please do not ask for help from the executives if anything is unclear related to customs.

List of All Japan Airlines Terminals.

Japan Airlines COK Arrival Terminal

All Japan Airlines flights arrive at Three Passenger Terminals of Cochin International Airport.

Upon arrival, head to the immigration counter. At the counter, you need to present the following documents –

• Visa
• Passport
• Immigration card
• Custom declaration form
• A return airline ticket or e-ticket

Customs clearance will be conducted at the immigration counter by a CBP officer. Here you can declare the items that you need to carry.

Go to the baggage claim to pick up your luggage. At the Japan Airlines Terminal Arrival, there are designated carousel areas for all the airlines. Follow the signage for Japan Airlines and proceed to the counter to claim your luggage.

At the Arrival Halls, there are plenty of options for onward travel. There’s a dedicated kiosk for car rental, taxis, and ride-sharing services.

Additionally, to facilitate your onward travel you can find ATMs, currency exchange counters, hotel reservation desks, and plenty of duty-free and other shopping outlets.

Japan Airlines COK Departure Terminal

Three Passenger Terminals at COK International Airport looks after the departure operations of Japan Airlines. The terminal features services that enhance the passengers’ travel which include check-in, security screaming, baggage handling service, and shopping and dining options for convenient access.

The ground staff available at Japan Airlines Cochin International Airport Terminal assures swift clearance and assists with boarding as well as baggage.

There would be a dedicated assistance counter for elderly passengers and special service passengers who would be offered escort service alongside priority check-in and boarding assistance.

Lost and Found Service at Japan Airlines COK Terminal

In the vent where your baggage is damaged, approach the Lost and Found office at Japan Airlines COK Terminal and report the issues. If you have already left the airport, you must report the damaged baggage within 7 days of your arrival at the Nearest Japan Airlines Sales Office.

The compensation for the damaged baggage will be covered on a repair basis. Depending on the degree of the damage and the length of time, the airline may implement remedies in addition to the repair.

Delayed baggage – Passengers who have not received their baggage upon arrival at Three Passenger Terminals must contact the staff as soon as possible. The airline will help search for the baggage and perform the necessary procedures.

If your baggage is found the airline will inform you, arrange the customs clearance, and deliver it to your address as mentioned during filing a report.

If the baggage is still missing the airline will offer a timely update on the status of your baggage. After 30 to 45 days from your arrival date, if the baggage is still not found, Japan Airlines will assist passengers with the compensation.

Travel Services Offered at Japan Airlines COK Terminal

Japan Airlines COK Terminal offers plenty of services from time to time to assist passengers in avoiding any last-minute hassles and upgrading their travel for comfort and convenience.

These services include –

• Check-in – Passengers can request check-in at COK Three Passenger Terminals as the counter opens 4 hours and 10 minutes before departure up until 1 hour before departure. Passengers with special requests and assistance need to complete the check-in at the airport.
• Add extra luggage allowance – Japan Airlines offers extra luggage allowance for an additional fee. The addition of extra luggage to your itinerary is available on top of the free luggage allowance indicated on your flight ticket.
• Traveling with pets – Passengers must arrive 2 hours before departure to allow pets to the local temperature. Pets allowed for travel in the cabin include dogs, cats, small birds, rabbits, ferrets, hamsters, marmots, squirrels, and chinchillas.
• Boarding assistance – The airline offers boarding and baggage assistance for passengers with disabilities, traveling with pets, or traveling with children.
• Passengers with disabilities – Passengers who need assistance with mobility, wheelchairs, vision assistance, speech assistance, cognitive or developmental assistance, and passengers who are ill or injured need to report at the check-in counter of Japan Airlines Cochin International Airport Terminal.

Flight Delays at Japan Airlines COK Terminal

In case of a flight delay for 3 hours or more at Japan Airlines COK Terminal, the airline is liable to pay a delay compensation.

Passengers are not liable for compensation under the following circumstances –

• Bad weather
• Incident at the airport
• Air traffic control strikes
• State emergency at the departure country

Passengers are liable for the Japan Airlines flight delay compensation if –

• Delayed occurred for 3 hours or more.
• Flight was canceled
• If the flight was less than 3 hours that let you miss the connecting flight and passengers arrive at the destination late by 2 hours or more.
• Delays were not due to bad weather, emergencies, or other force majeure.

Below is the overview of the compensation for flight delay –

Reason	Distance	Less than 2 hours	More than 2 hours	More than 3 hours	More than 4 hours
Flight Delay	1500 km or less	NA	NA	325 USD	325 USD
Flight Delay	All flights between 1500 and 3500 km	NA	NA	525 USD	525 USD
Flight Delay	Over 3500 km	NA	NA	400 USD	725 USD

Below is the overview of the compensation for flight cancellation with Japan Airlines –

Reason	Distance	Less than 2 hours	More than 2 hours	More than 3 hours	More than 4 hours
Flight Cancellation	1500 km or less	225 USD	350 USD	350 USD	350 USD
Flight Cancellation	All flights between 1500 and 3500 km	325 USD	325 USD	525 USD	525 USD
Flight Cancellation	Over 3500 km	400 USD	400 USD	400 USD	725 USD

Services/Amenities at Japan Airlines COK Terminal

Japan Airlines COK Terminal focuses on the comfort and convenience of passengers and features complimentary WiFi, family restrooms, an interfaith chapel, relaxing areas, and more.

• Baggage Storage
• Charging Station
• Family Restrooms
• Nursing Stations
• Restrooms
• Service Animal/Pet Relief Area
• Travelers Aid
• Welcome Center

Map for Japan Airlines COK Terminal

When visiting the Japan Airlines Cochin International Airport Terminal, refer to the map given below. It outlines the layout and structure of terminal 8 and helps you identify key amenities like the check-in counter, security screening desk, baggage claim area, and all other services that make for a hassle-free travel –

Japan Airlines COK Terminal offers a range of facilities and amenities that ease the transition at the airport. Whether you’re boarding the flight or arriving at Three Passenger Terminals, the world-class amenities will help you avoid last-minute hassles giving you peace of mind. The airline’s customer executive will also help passengers with the last-minute amendments ensuring a smooth travel.

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