Japan Airlines HAN Terminal – Noi Bai Intl. Airport

Japan Airlines operates from Terminal 2 at Noi Bai International Airport (HAN). The terminal features plenty of amenities and services that offer comfort and convenience. These services include check-in, boarding assistance, baggage handling, Fastrack security, and more. Here is a detailed overview of all the services and amenities available at Japan Airlines HAN Terminal and other essential information you need for a smooth travel.

Japan Airlines HAN Terminal – Noi Bai International Airport

Refer to the table below to get all the essential information about Japan Airlines HAN Terminal –

Airline Name	Japan Airlines
Japan Airlines IATA Code	JL
Japan Airlines ICAO Code	JAL
Airport Name	Noi Bai International Airport
Airport IATA Code	HAN
Arrival Terminal	Terminal 2
Departure Terminal	Terminal 2
Ticket Counter	Departure Hall, Terminal 2
Address	Phú Minh, Sóc Sơn, Hanoi, Vietnam
Official Website	https://www.jal.co.jp/

What Terminal is Japan Airlines at HAN Terminal?

Japan Airlines operates from Terminal 2 at Noi Bai International Airport. Passengers with a connecting flight from Japan Airlines Noi Bai International Airport Terminal need to re-check their baggage if traveling to a non-one world member alliance. There are airline executives available to assist passengers at the checked baggage counter. Please do not ask for help from the executives if anything is unclear related to customs.

Japan Airlines HAN Departures Terminal

Japan Airlines flights depart from Terminal 2 at Noi Bai International Airport. The terminal features services that enhance the passengers’ travel, which include check-in, security screening, baggage handling service, and shopping and dining options for convenient access. There would be a dedicated assistance counter for elderly passengers and special service passengers who would be offered escort service alongside priority check-in and boarding assistance.

Japan Airlines HAN Arrivals Terminal

All Japan Airlines flights arrive at Terminal 2 of Noi Bai International Airport. Customs clearance will be conducted at the immigration counter by a CBP officer. Here you can declare the items that you need to carry. Go to the baggage claim to pick up your luggage. At the Japan Airlines Terminal Arrival, there are designated carousel areas for all the airlines. At the Arrival Halls, there are plenty of options for onward travel. There’s a dedicated kiosk for car rental, taxis, and ride-sharing services.

Lost and Found Service at Japan Airlines HAN Terminal

In the vent that your baggage is damaged, approach the Lost and Found office at Japan Airlines HAN Terminal and report the issue. If you have already left the airport, you must report the damaged baggage within 7 days of your arrival at the Nearest Japan Airlines Sales Office. The compensation for the damaged baggage will be covered on a repair basis. Depending on the degree of the damage and the length of time, the airline may implement remedies in addition to the repair. Delayed baggage – Passengers who have not received their baggage upon arrival at Terminal 2 must contact the staff as soon as possible. The airline will help search for the baggage and perform the necessary procedures. If your baggage is found, the airline will inform you, arrange the customs clearance, and deliver it to your address as mentioned during filing the report. If the baggage is still missing, the airline will offer a timely update on the status of your baggage. After 30 to 45 days from your arrival date, if the baggage is still not found, Japan Airlines will assist passengers with compensation.

Travel Services Offered at Japan Airlines HAN Terminal

Japan Airlines HAN Terminal offers plenty of services from time to time to assist passengers in avoiding any last-minute hassles and upgrading their travel for comfort and convenience. These services include –

• Check-in – Passengers can request check-in at HAN Terminal 2 as the counter opens 4 hours and 10 minutes before departure up until 1 hour before departure. Passengers with special requests and assistance need to complete the check-in at the airport.
• Add extra luggage allowance – Japan Airlines offers extra luggage allowance for an additional fee. The addition of extra luggage to your itinerary is available on top of the free luggage allowance indicated on your flight ticket.
• Traveling with pets – Passengers must arrive 2 hours before departure to allow pets to the local temperature. Pets allowed for travel in the cabin include dogs, cats, small birds, rabbits, ferrets, hamsters, marmots, squirrels, and chinchillas.
• Boarding assistance – The airline offers boarding and baggage assistance for passengers with disabilities, traveling with pets, or traveling with children.
• Passengers with disabilities – Passengers who need assistance with mobility, wheelchairs, vision assistance, speech assistance, cognitive or developmental assistance, and passengers who are ill or injured need to report at the check-in counter of Japan Airlines Noi Bai International Airport Terminal.

Flight Delay and Cancellation at Japan Airlines HAN Terminal

In case of a flight delay for 3 hours or more at Japan Airlines HAN Terminal, the airline is liable to pay a delay compensation. Passengers are not liable for compensation under the following circumstances –

• Bad weather
• Incident at the airport
• Air traffic control strikes
• State of emergency in the departure country

Passengers are liable for the Japan Airlines flight delay compensation if –

• Delays occurred for 3 hours or more.
• The flight was canceled
• If the flight were less than 3 hours, it would allow you to miss the connecting flight, and passengers would arrive at the destination late by 2 hours or more.
• Delays were not due to bad weather, emergencies, or other force majeure.

Below is the overview of the compensation for flight delay –

Reason	Distance	Less than 2 hours	More than 2 hours	More than 3 hours	More than 4 hours
Flight Delay	1500 km or less	NA	NA	325 USD	325 USD
Flight Delay	All flights between 1500 and 3500 km	NA	NA	525 USD	525 USD
Flight Delay	Over 3500 km	NA	NA	400 USD	725 USD

Below is the overview of the compensation for flight cancellation with Japan Airlines –

Reason	Distance	Less than 2 hours	More than 2 hours	More than 3 hours	More than 4 hours
Flight Cancellation	1500 km or less	225 USD	350 USD	350 USD	350 USD
Flight Cancellation	All flights between 1500 and 3500 km	325 USD	325 USD	525 USD	525 USD
Flight Cancellation	Over 3500 km	400 USD	400 USD	400 USD	725 USD

Services/Amenities at Japan Airlines HAN Terminal

Japan Airlines HAN Terminal focuses on the comfort and convenience of passengers and features complimentary WiFi, family restrooms, an interfaith chapel, relaxing areas, and more.

Map for Japan Airlines HAN Terminal

When visiting the Japan Airlines Noi Bai International Airport Terminal, refer to the map given below. It outlines the layout and structure of Terminal 2 and helps you identify key amenities like the check-in counter, security screening desk, baggage claim area, and all other services that make for a hassle-free travel.

Contact Japan Airlines HAN Terminal – Noi Bai International Airport

Refer to the table below to explore other modes of communication to reach out to the airline’s executives at the Japan Airlines HAN Terminal –

Twitter	https://twitter.com/JALFlightInfo_e
Facebook	https://www.facebook.com/JapanAirlinesWorldwide/?m=footer
Instagram	https://www.instagram.com/japanairlines_jal
Phone Number	1800 102 4135

Japan Airlines HAN Terminal offers a range of facilities and amenities that ease the transition at the airport. Whether you’re boarding the flight or arriving at Terminal 2, the world-class amenities will help you avoid last-minute hassles, giving you peace of mind. The airline’s customer executive will also help passengers with the last-minute amendments, ensuring a smooth journey.

FAQs