Jet2 LGW Terminal – London Gatwick Airport

All Jet2 flights depart and arrive at Terminal 2 of London Gatwick Airport (LGW). The Jet2 LGW Terminal is designed to cater to domestic travelers, including streamlined check-in, security screening, and other amenities.

Here is the detailed guide of all services and amenities available at Terminal 2 and other essential information you need for a smooth journey. 

Jet2 LGW Terminal – London Gatwick Airport Overview

Below is the table that reveals all the important information about Terminal 2 of London Gatwick Airport:

Airline Name	Jet2
Jet2 IATA Code	LS
Jet2 ICAO Code	EXS
Airport Name	London Gatwick Airport
Airport IATA Code	LGW
Airport ICAO Code	EGKK
Arrival Terminal	Terminal 2
Departure Terminal	Terminal 2
Ticket Counter	Departure Hall, Terminal 2
Address	Horley, Gatwick RH6 0NP, United Kingdom
Official Website	https://www.jet2.com/

Which Terminal does Jet2 fly from at London Gatwick Airport (LGW)?

Jet2 flight uses Terminal 2 at London Gatwick Airport (LGW), the airline’s primary terminal. Jet2 London Gatwick Airport caters to domestic travelers as the airline flies to destinations within the UK.

Terminal 2 is well connected to public transportation options such as taxis, buses, and London Gatwick Airport station, making it easy for Jet2 passengers to reach the terminal. 

The terminal also features a self-service check-in kiosk that saves time at the airport. The auto-baggage drop counter weighs your luggage and automatically generates the baggage tags. 

Whether you’re traveling for business or leisure, Terminal 2 ensure passengers have a comfortable travel experience.

Jet2 LGW Departures Terminal

All Jet2 passengers need to board a flight from Terminal 2 at London Gatwick Airport. 

Passengers carrying e-boarding passes without checked baggage must head straight to the security screening area. 

Passengers traveling with special requests or needing special attention at the Jet2 London Gatwick Airport must complete the airport check-in and collect the boarding pass. In that case, the travelers must arrive 2 hours before departure.

Please ensure that the check-in counter closes 45 minutes before departure. 

After you collect the boarding pass, you can submit your bags at the self-service baggage drop counter. The machine will weigh your bags automatically generate the baggage tags and send your bags to your scheduled flight.

Keep your passport and baggage tag ready to go through the security clearance area. 

Please ensure you arrive at least 90 minutes before departure during weekends and the peak holiday season to have ample time for security screening and all other boarding processes. 

If you have plenty of time left there are a range of shops and dine-outs to explore in the departure hall.

Jet2 LGW Arrivals Terminal

All Jet2 flights arrive at Terminal 2 of London Gatwick Airport. 

EU, EEA, and Swiss nationals must carry a passport as required at the Passport control desk. The Terminal 2 feature fast-track passport control, allowing passengers to expedite their clearance using a dedicated lane for a smooth arrival.

Passengers can book fast-track passport control 1 hour before departure and anytime before arrival and is subject to availability.

Resident citizens must head straight to the baggage claim counter. Look for the information screen for your arrival flight number.

The Jet2 LGW Terminal has organized a baggage claim counter that will take you straight to your baggage carousel area.

Collect your bags and go to the arrival halls where you will find plenty of amenities for onward travel such as a car rental desk, currency exchange counter, ATMs, and more. 

 At the exit, passengers can also access MetroLink which offers direct connectivity to the city center and beyond. Besides, there are public transportation options such as ride-sharing taxis, shuttles, and buses.

What to do if my baggage is delayed, damaged, or lost at Jet2 (LGW) Terminal?

Passengers who experience delayed or damaged baggage at Jet2 LGW Terminal must go straight to the airline’s lost and found counter. In addition:

• Complete a Property Irregularity Report (PIR) as soon as you realize that the baggage is delayed.
• After you have completed the PIR, you can check the status of delayed baggage by clicking here.
• From time to time, the airline will update you about the status of the delayed baggage through text message.
• Once your bag is located the airline will deliver it to your registered address.
• You can also contact Jet2 at +44 (0) 113 231 4055.
• If the baggage is not delivered 21 days after the arrival, passengers can claim by filling out an online form.

Damaged Baggage: Jet2 does not cover the minor dents, scratches, and cosmetic damage to the baggage as these are considered normal wear and tear, and are not entitled to compensation. 

If your checked baggage has suffered severe damage, you need to report it at the Lost and Found counter and file a Property Irregularity Report (PIR). Add to that:

• The airline’s executive will assess the condition of the baggage.
• While you fill out the form, please provide a detailed description and document the evidence as proof of damage.
• The airline representative will assess the damage and contact passengers within 7 days of filing the PIR.

Travel Services Offered at Jet2 LGW Terminal

There are plenty of travel services offered at Jet2 LGW Terminal that elevate the passenger’s travel experiences ensuring full comfort and convenience at every step of the travel. Here’s the overview:

• Fast track security and passport control: Passengers can purchase fast track service, subject to a fee, at Terminal 2 which expedites the security and passport clearance.
• Assistance at the airport: A Jet2 flight representative will assist specially-abled passengers with check-in, through security, and in the departure lounge. Also, the airline team will understand your needs and assist with boarding in the most suitable way. 
• Reserve baby milk: You can pre-order the baby milk with the airline before you leave for the airport. Collect it at a check-in counter in the terminal.
• Easy parking: The airline offers valet parking to the departing passengers. All you need to do is drop your car at the Jet2 London Gatwick Airport and head straight to the check-in counter to proceed with boarding.
• Travelex currency exchange: The Travelex stores are located at Terminal 2 London Gatwick Airport where you can order the currency and get the instant collection. To save time, you can use Travelex ATMs located at the curbside of Terminal 2.
• Traveling with children: For passengers traveling with children and infants, there is a baby changing facility available at Terminal 2 which also features multiple breastfeeding chairs.
• Minors traveling alone: Passengers traveling unaccompanied would be offered priority boarding and special attention and care by a Jet2 flight representative on the ground and in the air.
• Express check-in: There are self-service express check-in desks available where user-friendly screens auto-generate boarding passes and eliminate long queues and hassles. The express check-in kiosk is located within the departure hall of Terminal 2.
• Twilight bag drop: Jet2 passengers can take advantage of the twilight bag drop service where they can complete the check-in and drop off baggage on the eve of scheduled departure. 

Flight Delay and Cancellation at Jet2 LGW Terminal

Passengers whose flight has been delayed by 3 hours or more or canceled within 7 days from the date of the scheduled departure are entitled to compensation. 

Below is the overview of the compensation for the flight canceled by the Jet2:

Length of Flight	Compensation
Up to 1,500 km	300 USD
Between 1,500 km and 3,500 km	425 USD
More than 3,500 km	700 USD

Flight Delay: Below is the overview of the compensation for the cancellation in relation to the travel distance and the flight delay hours:

Length of Flight	Delay period	Compensation
Up to 1,500 km	2 hours or more	300 USD
Between 1,500 km and 3,500 km	3 hours or more	425 USD
More than 3,500 km	4 hours or more	700 USD

During flight delays, passengers are also entitled under Right To Care – 

• Meals and refreshments
• 2 telephone calls
• Accommodation in case there is a flight delay occurs during the night
• Free airport transfer

Reimbursement and Alternative Transport: On the rare occasion that the flight is canceled or passengers have been denied boarding, passengers are eligible for – 

• Alternate flight under comparable condition
• Alternate flight under comparable conditions to a later date to the final destination
• Refund on the unused segment within 7 days 

Shopping/Dining Options at Jet2 London Gatwick Airport

Jet2 London Gatwick Airport features a variety of shops that include newsstands, sports accessories, duty-free outlets, beauty cosmetics, and more. 

• Amber Alehouse
• Apiary
• Archie’s
• Bar MCR
• Barburrito
• Bridgewater
• Burger King
• Café Balzar
• Caffè Nero
• Costa
• Flat White
• Giraffe
• Hangar
• KFC
• Kiosco
• Krispy Kreme
• M&S Simply Food
• PizzaLuxe
• Pork & Pickle
• Pot Kettle Black
• Pret
• San Carlo
• Starbucks
• The Grain Loft
• The Evergreen Bar & Brasserie
• The Lion and Antelope
• The Nook
• Trattoria Milano

Facilities/Amenities at Jet2 LGW Terminal

There are facilities at Jet2 LGW Terminal that enhance passengers’ travel experience. The terminal provides features free WiFi, a currency exchange counter, charging stations, and all helpful resources as mentioned below:

• Left Luggage
• Prayer room
• Wifi
• Dedicated smoking areas
• Runway visitor park
• Shopping services
• Concorde Conference Centre
• Airport Parking
• Escape lounge
• Security FastTrack
• Hotels at the airport
• Car hire at the airport
• Airport Transfers
• Meet and Greet
• Passport Control FastTrack

Map of Jet2 LGW Terminal – London Gatwick Airport

Jet2 operates at Terminal 2 and has been recently renovated. Navigating Jet2 London Gatwick Airport is a cakewalk with an interactive map mentioned below. The map helps passengers locate amenities and facilities like check-in counters, security areas, departure gates, and more. Additionally, key areas like baggage storage, immigration counters, and lost & found desks are marked to facilitate smooth navigation.

Contact Jet2 Airlines at London Gatwick Airport

To contact Jet2 at London Gatwick Airport’s Terminal 2, passengers can dial the given number mentioned below for assistance related to flight booking, travel queries, flight cancellation, and all other travel-related queries. Additionally, passengers can seek information related to their travel through the following social media handles and stay updated before their travel.

Twitter	https://x.com/jet2tweets
Instagram	https://www.instagram.com/jet2pics/
Facebook	https://www.facebook.com/jet2/
Phone Number	0808 168 6111

Jet2 LGW Terminal is equipped with modern amenities which include a self-service check-in kiosk, fast-track security, and baggage handling alongside plenty of options for shopping and dining. In addition, passengers also have the option to access other services like currency exchange, visa assistance, car rentals, and more. Besides, the terminal offers special services to passengers with reduced mobility such as wheelchair access and escort service. Whether you’re flying for business or leisure, Terminal 2 at London Gatwick Airport provides a well-organized and hassle-free travel for Jet2 passengers making their travel avoid any last-minute surprises.

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