Lion Air CGK Terminal – Jakarta Soekarno–Hatta International Airport

Lion Air flights handle departures and arrivals at Terminal 2E at Jakarta Soekarno–Hatta International Airport (CGK). The Lion Air CGK Terminal caters especially to international travelers making it a comfortable hub for travelers flying from Southeast Asia, the Pacific, and the Middle East.

Here’s a detailed overview of all services and amenities at Lion Air Jakarta Soekarno–Hatta Airport Terminal and other necessary information for hassle-free navigation at the airport. 

Lion Air CGK Terminal – Jakarta Soekarno–Hatta International Airport

Below is the overview of all the basic information available about Lion Air Jakarta Soekarno–Hatta Airport Terminal:

Airline Name	Lion Air
Lion Air IATA Code	JT
Lion Air ICAO Code	LNI
Airport Name	Jakarta Soekarno–Hatta International Airport
Airport IATA Code	CGK
Airport ICAO Code	WIII
Arrival Terminal	Terminal 2E
Departure Terminal	Terminal 2E
Ticket Counter	Departure Hall, Terminal 2E
Address	Pajang, Tangerang City, Banten, Indonesia
Official Website	https://www.lionair.co.id/

Which Terminal is Lion Air in Jakarta Soekarno–Hatta International Airport (CGK)?

Lion Air operates at Terminal 2E of Jakarta Soekarno–Hatta Airport. Terminal 2E caters to Umrah flights and has recently been converted into an international low-cost carrier terminal.

Terminal 2E has plenty of shopping and dining options such as duty-free outlets, cafes, newsstands, and fine dining restaurants keeping passengers busy traveling on short-haul or long-haul flights.

Lion Air CGK Departures Terminal

Lion Air departs from Terminal 2E at Jakarta Soekarno–Hatta International Airport (CGK). Passengers flying outside Indonesia must complete the check-in 75 minutes before scheduled departure. Travelers flying with children, and pets or who have special requests to make must arrive 3 hours before scheduled departure.

Lion Air CGK Arrivals Terminal

The Lion Air flight arrives at Terminal 2E of Jakarta Soekarno–Hatta International Airport (CGK). Upon arrival, clear signage allows passengers to navigate Terminal 2E easily. The essential services offered at Lion Air CGK Arrivals Terminal include baggage claim, immigration, and customs, especially for international travelers.

What to do if the baggage is delayed or damaged at Lion Air CGK Terminal?

Lion Air CGK Terminal gives its best effort to deliver the checked luggage within a reasonable time. 

In case of a delay or damaged baggage, passengers must visit the Lost and Found counter and report the issue. The airline will issue a File Reference Number. 

Passengers who have left items at the CGK Airport must file a complaint within 7 days for domestic flights and 21 days for international travel.

Travel Type	Checked Baggage Liability Limit
International Travel	9.07 USD per pound or 20 USD per kg
For travel to/from the US	1,250 USD per passenger

Travel Services Offered at Lion Air CGK Terminal

Passengers have the option to add certain travel services last minute at the Lion Air CGK terminal to enhance their travel experience. You can add insurance, request to change flights, select seats, complete check-in at the terminal, and more. 

• Add travel insurance – Passengers traveling from terminal 2E can add travel insurance that will offer coverage for personal accidents, medical coverage due to accidents, travel delays, travel cancellations, trip curtailment, and more. 
• Change flight – Passengers can change travel plans at the last minute (up to 3 hours before departure) at Terminal 2E. A difference in fare and a change fee may apply. 
• Refund request – Travelers who are willing to cancel the flight can do so at the airport 3 hours before departure. Tickets are valid for refund after 3 months from the date of departure.
• Seat assignment – Passengers can purchase prepaid seats 2 hours before departure at the check-in counter. The airline offers extra legroom seats and emergency exit row seats for a fee.
• Add meals – Pre-booked meals can be ordered 2 hours before departure at the check-in counter. The pre-booked meals are available for all travel routes. 
• Involuntary change – Passengers whose flight got canceled or have a significant schedule change can rebook the flight complimentarily. You can change the travel date no more than 3 days apart from the original departure date. 

Dining/Shopping Options at Lion Air CGK Terminal

Lion Air Jakarta Soekarno–Hatta Airport Terminal has many retail outlets, including duty-free shopping, global fashion brands, and 24/7 convenience stores. 

• DFS Duty-Free
• Batik Keris
• Periplus Bookstore
• The Executive

Besides, there are plenty of restaurants and cafes that are open 24 hours a day at Terminal 2E. These include:

• A & W
• Bakmi GM
• Bakso Solo
• Dunkin Donuts
• 2B, Departure Hall
• 2F, Arrival Hall
• JJ Royal Cafe
• KFC
• Maxx Coffee
• Papabunz
• Tana Java

Amenities/Facilities at CGK Terminal

Lion Air Jakarta Soekarno–Hatta Airport Terminal features several amenities such as free WiFi, charging pods, and ATMs. For relaxation, there are comfortable seating areas, family restrooms, prayer rooms, and multiple lounges for added luxury and convenience. 

The ground transportation options include taxi- services, and shuttle buses connecting to other terminals and the city centers. These facilities include – 

• Jakarta Airport Hotel
• Baby Care Facilities
• Kids Zone
• Information Desk
• Luggage Storage & Lockers
• Baggage Carts
• Luggage Wrapping
• Medical Centres
• Pharmacy
• ATMs / Cash Machines
• Banking Services
• Currency Exchange
• Prayer Rooms
• SIM Card Kiosk
• Spa & Salon Services
• Smoking Areas

Map of Lion Air CGK Terminal – Jakarta Soekarno–Hatta International Airport

For easy navigation, below is the interactive map for Lion Air Jakarta Terminal. The map helps passengers locate key checkpoints like check-in, security areas, and baggage handling counters. Besides, the map helps passengers identify key amenities like restrooms, ATMs, currency exchange counters, and lounges, ensuring a quality travel experience.

Contact Lion Air CGK Terminal – Jakarta Soekarno–Hatta International Airport

Whether you assistance with flight reservations, need to make changes to your travel plans, or complete the airport check-in, you can contact the airline’s staff at Lion Air Jakarta Terminal through the contact number given below. You can also reach out to the Temrinal 2E via social media handles like Facebook and Twitter. 

Twitter	https://twitter.com/lionairgroup
Instagram	https://www.instagram.com/lion.air/?hl=en
Facebook	https://www.facebook.com/LionAirGroup/
Phone Number	+6221 63798000

To conclude, Lion Air Jakarta Terminal offers a comprehensive range of travel services, especially to international travelers. Operating from Terminal 2E, the terminal features plenty of amenities and services as mentioned such as prayer rooms, a dining zone, special lanes for passengers with reduced mobility, and family restrooms.

With clear signage and world-class infrastructure, Terminal 2E ensures a convenient and comfortable travel experience for all passengers. 

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