Oman Air HBE Terminal – Borg El Arab International Airport

Oman Air operates at Terminal 1 of Borg El Arab International Airport and offers an array of amenities and services for a seamless travel experience. The Oman Air HBE Terminal is designed in a way for comfortable travel ensuring passengers have everything in their way without having any hassles.

In this post, we will understand what services are available at the Oman Air HBE Terminal and the contact information any passenger needs to navigate at Oman Air Borg El Arab International Airport Terminal.

Oman Air Borg El Arab International Airport Terminal Information (HBE)

Follow the table below to get all the basic information about Oman Air Borg El Arab International Airport Terminal

Airport Name	Borg El Arab International Airport
Airport Code	HBE
IATA Code	WY
Airlines Code	910
Oman Air Terminal HBE	Terminal 1
Airport Address	Alexandria Governorate, Egypt
Contact Number	20 3 568 8888
Ticket Counter	Departure Hall, Terminal 1.
Official website	www.omanair.com
Official Instagram	www.instagram.com/omanairofficial
Official Facebook	www.facebook.com/omanair
Official Twitter	twitter.com/omanair/

Oman Air Which Terminal In Borg El Arab International Airport?

Oman Air serves as a primary hub at Borg El Arab International Airport and operates at Terminal 1. The airline offers its passengers prompt travel services to effectively manage their travel.

Passengers have the option to complete the check-in, request seat assignment, request a wheelchair, upgrade travel services, reserve pet travel, and more.

The terminal is well equipped with world-class amenities such as shopping outlets, dining court, lounges, children’s play areas, art installations, and many other attractions that wouldn’t feel like waiting at the airport.

The terminal is well connected to public transport options such as shuttles, taxis, and car rentals that offer smooth onward travel.

Oman Air HBE Departure Terminal

Oman Air operates from Terminal 1 and is a major hub for international flights. The terminal offers a seamless travel experience with world-class facilities and services. Passengers departing from Oman Air HBE Terminal can expect a range of amenities to enhance the pre-flight experience. 

Passengers traveling internationally out of Terminal 1 at HBE must arrive 3 hours before departure. The Oman Air check-in counter is located at the Departure Hall. Passengers who have completed the check-in, keep their boarding pass handy and move to the baggage drop counter. 

Passengers who need to complete the online check-in must complete the check-in up to 90 minutes before departure. The airline accepts baggage until 60 minutes before departure for international flights. 

At the security screening, it may take a little time, as HBE is one of the world’s busiest airports. There are numerous security checks and counters that ease the transition to the boarding gate.

Please note that the airline closes the boarding gate 30 minutes before departure. 

After you submit your baggage and complete the security check, move to the Boarding Gate which is equipped range of shopping and dining options, There are plenty of comfortable plush chairs with charging ports alongside complimentary WiFi that will help you stay connected while you wait to board your flight. 

Oman Air HBE Arrival Terminal

Oman Air flights arrive at the Terminal 1 of the HBE International Airport. The state-of-the-art amenities at Oman Air HBE Terminal are designed in a way to handle the international arrivals’ traffic, offering a seamless transition.

Once you disembark, proceed to the Customs and Immigrations at the Departure Hall. There are plenty of immigration counters that expedite the process, helping minimize the waiting time.

After you clear the immigration, proceed to the Baggage Claim area to retrieve your checked baggage. 

The Oman Air Borg El Arab International Airport Terminal offers other facilities that help passengers with onward travel. There are plenty of car rental options alongside shuttles and taxis that connect the airport directly to the city. 

There’s also a dedicated Tourist Information Guide desk that helps passengers with the city attractions and budgeted accommodation.

List of All Oman Air Terminals.

Oman Air Lost and Found Service at HBE Terminal

Passengers who need assistance in locating their bags, experience damaged baggage, or leave behind any item on board must contact the Oman Air representative at the HBE Terminal.

In the event of baggage delay, passengers must immediately report the matter. The airline will issue the Property Irregularity Report (PIR) number which is a reference number to track the lost or delayed luggage online.

The airline will search for the delayed bags and contact passengers if they have located the delayed bags or any items left behind.

For all the immediate written inquiries related to lost or damaged baggage. Passengers must contact the Oman Air Borg El Arab International Airport Terminal office, and must provide the following information –

• Booking reference number
• Airport location where baggage report was filed
• Name of the passengers (traveling)
• Flight number and date of travel
• Baggage Irregularity Report reference number (PIR)

In the event of lost baggage, where the airline is not able to locate the bags for the passengers 21 days after the passengers arrive, the following documents must be submitted at the Oman Air HBE Terminal

• Baggage Claim Questionnaire
• Passenger Irregularity Report)
• Claim potions of the Baggage identification labels.
• E-ticket number
• Boarding pass
• Copy of passenger’s identity card

Travel Services Available at Oman Air HBE Terminal

Passengers get access to the following travel services at Oman Air Borg El Arab International Airport Terminal –

• Travel upgrade  – Passengers can elevate their travel experiences at the airport through the following means i.e. bid upgrade, instant upgrade or you can also purchase an empty seat in Economy Class. Passengers must request at least 2 hours before the departure.
• Oman Air pass – You can purchase an Oman Air pass that helps passengers enhance their travel experience by offering last-minute flight booking up to 75 % discount.
• Traveling with pets – Oman Air allows international pet travel except in Business Class. However, you need to book pet travel online and report up to 3 hours before departure at the check-in counter at Oman Air Borg El Arab International Airport Terminal.
• Add baggage – Passengers can add extra baggage allowance at the Oman Air Borg El Arab International Airport Terminal which is subject to a fee. It is recommended to arrive 3 hours before departure to add baggage taking into consideration peak rush and long queues.
• Airport check-in – Passengers can request airport check-in at Oman Air HBE Terminal provided that the request must be completed 45 minutes before departure.

Flight Delay at Oman Air Borg El Arab International Airport Terminal

Passengers whose flights have been delayed by 3 hours or more are eligible for flight delay compensation of up to 520 USD per passenger. Or, you can claim a full refund on the unused portion of the fare.

Passengers are not eligible for a refund under the following circumstances –

• A strike of the airline’s crew
• Political circumstances
• Natural disasters
• A collision
• An ill or unruly passenger
• Bad weather conditions

Amenities/Services at Oman Air HBE Terminal 

Passengers have access to range of amenities that help enhance an overall travel experience. These include –

• Virgin Mobile
• Be Relax
• Dnata Ticket Sales
• Dnata Visa Services
• Baggage Wrapping
• Currency Exchange
• Unaccompanied minor lounge
• Emergency & Medical
• sleep ‘n fly Sleep & Showers
• Travelex
• Saudi German Hospital
• Al Ansari Currency Exchange
• Dnata Assisted Passenger
• Lifestyle Luxury Vacation
• Baby Care Rooms

Map for HBE Airport Oman Air Terminal

Refer to this map to navigate the Oman Air HBE Terminal –

At last, Oman Air HBE Terminal offers many facilities and services ensuring comfortable travel arrangements at every step. From shopping to dining to smooth check-in and efficient baggage handling, all the services at the terminal are designed to cater to passengers’ travel needs. For any assistance, you can contact the airline’s HBE Terminal helpdesk or use the terminal’s social media handles as mentioned above.

FAQs