Philippine Airlines DPS Terminal – I Gusti Ngurah Rai International Airport

Philippine Airlines operates at Terminal I of I Gusti Ngurah Rai International Airport (DPS). Philippine Airlines DPS Terminal is said to be one of the modern terminals offering state-of-the-art infrastructure equipped with amenities and services for a comfortable travel experience.

Whether you’re departing or arriving at DPS terminal, the airport through its services offers a seamless transition and sets the stage for hassle-free travel.

Philippine Airlines DPS Terminal – I Gusti Ngurah Rai International Airport

Check the table below to have all the essential information about Philippine Airlines DPS Terminal:

Airline Name	Philippine Airlines
Philippine Airlines IATA Code	PR
Philippine Airlines ICAO Code	PAL
Airport Name	I Gusti Ngurah Rai International Airport
Airport IATA Code	DPS
Airport ICAO Code	WADD
Arrival Terminal	Terminal I
Departure Terminal	Terminal I
Ticket Counter	Departure Hall, Terminal I
Address	Jalan Raya Gusti Ngurah Rai, Tuban, Kec. Kuta, Kabupaten Badung, Bali 80362, Indonesia
Official Website	https://www.philippineairlines.com/

What Terminal is Philippine Airlines at DPS Airport?

Philippine Airlines uses Terminal I for departures and arrivals. The Philippine Airlines DPS Terminal serves as the primary hub for the carrier and is located on the west side of the terminal. The baggage claim is on the first level, check-in is on the third, and departure is on the fourth.

Philippine Airlines DPS Departures Terminal 

Philippine Airlines flights depart from Terminal I at I Gusti Ngurah Rai International Airport (DPS). The airport check-in counter at Philippine Airlines DPS Terminal opens 5 hours before scheduled departure. DPS Terminal I also features self-service check-in kiosks. All you need to do is enter the booking reference and passport number, followed by the seat selection process. The kiosk will automatically generate the boarding pass.

Philippine Airlines DPS Arrivals Terminal

Philippine Airlines flight arrives at Terminal I of I Gusti Ngurah Rai International Airport (DPS). Upon arrival, passengers have to go through the immigration. The Philippine Airlines DPS Terminal has a dedicated Global Entry Kiosk for expedited clearance. The airport also allows enrollment on arrivals helping passengers with the smooth transition.

What should you do if the baggage is delayed, damaged, or lost at Philippine Airlines DPS Terminal?

As soon as you realize the baggage has not arrived at the Philippine Airlines DPS Terminal, approach the Lost and Found team at the arrivals area. In addition – 

• You would be asked to file a report for the missing baggage. 
• The airline will issue the reference number which helps passengers track the process of the delayed baggage. 
• If the baggage is still missing 7 days after the arrival, you need to contact the Philippine Airlines to complete the Baggage Claim form. 

Damaged Baggage

As soon as you notice the damage to your checked luggage, report the issue at the Baggage Claim counter. You may be asked to record the details of damage and offered immediate assistance wherever necessary.

Please note that the airline is not responsible for baggage damage due to –

• Minor dents, cuts, and scratches
• Damage to external parts such as handles and wheels
• Any damage due to overstuffing the content
• Any baggage that is confiscated by Customs or Airport Security personnel. 

Travel Services Offered at Philippine Airlines DPS Terminal

Philippine Airlines DPS Terminal offers services that upgrade passengers’ travel last minute and ensure a hassle-free journey. These services include:

• Traveling with pets – The airline allows service animals to fly free of charge. The airline’s representative at Terminal I offers assistance with documents and check-in, ensuring passengers a smooth journey.
• Unaccompanied minor – The airline’s representative offers check-in, baggage, and boarding assistance to minors flying alone. Philippine Airlines ensures that the child boarded the correct plane, and also offers assistance during flight delays.
• Flight changes – Passengers can request the change to the travel date or destination with the airline’s representative at the check-in counter which is subject to an additional fee and applicable fare difference.
• Group travel – The airline at Terminal I offers special perks to passengers traveling in groups of 10 passengers or more. These benefits include priority check-in, extra baggage allowance, free seat selection, and priority boarding.
• Discounted fares for kids – Children less than 12 years old would be offered discounted fares which is 40 percent of the adult base fare. This offer is applicable for flights to/from the US.
• Airport Parking – Philippine Airlines DPS Terminal offers parking slots and ensures passengers have stress-free boarding.
• Car rental – Philippine Airlines DPS Arrival Terminal has dedicated car rental kiosks that offer services from the likes of Hertz, National, Alamo, and Dollar. The benefits of booking car rental service with Philippine Airlines passengers can save up to 50% on booking and complimentary coverage of accidental insurance.

Flight Delays and Cancellation at Philippine Airlines DPS Terminal

Passengers whose flight is disrupted at Philippine Airlines DPS Terminal and are not willing to take an alternate flight must cancel the flight and claim a refund on the unused portion of the fare.

If your flight is affected by cancellation, travel banks or major schedule changes have the following options:

• Convert your tickets to credit vouchers – The credit vouchers must be issued equivalent to the unused net value and taxes on the flight booking. Travel credit must be issued before scheduled departure.
• Rebook your flight ticket – Rebook to another flight under the similar fare rules and the class of service. The new travel date must be within the validity period. No fare difference and any applicable fees will be collected.
• Refund your travel ticket – The refund will be offered without an airline penalty and processed to the original method of payment. 

If there is a flight delay for 2 hours or more or the flight is canceled under the sole discretion of Philippine Airlines, passengers are entitled to the following compensation –

Distance	Compensation
All flights under 1,500 km	325 USD
Internal EU flights over 1,500 km	500 USD
Non-internal EU flights over 3,500 km	700 USD

Shopping/Dining Options at Philippine Airlines DPS Terminal

At Philippine Airlines DPS Terminal, passengers can keep themselves busy with an array of shopping and dining options. Whether you’re craving a light meal or want to indulge in a hearty meal, Terminal I offers a variety of choices that cater to the diverse passengers’ needs.

Shop	Restaurant
Hermes Boutique – Duty-Free	Ink Sack
Inmotion	WPizza by Wolfgang Puck
Hudson News	Burger King
Gucci Boutique – Duty Free	Vino Volo
Burberry Boutique – Duty Free	Planet Hollywood
iStore Boutique	Starbucks
DFS Duty-Free – Beauty	Beecher’s Handmade Cheese
Hollywood Reporter	800 Degrees Pizza
Bvlgari	LAMLL Coffee
DFS Duty Free – Fashion and Watches	Santouka Ramen

Facilities/Amenities at Philippine Airlines DPS Terminal

Philippine Airlines DPS Terminal is designed to offer a comfortable travel experience where it offers a range of facilities and amenities that cater to the various needs of travelers. 

The terminal features dedicated Philippine Airlines longes, family restrooms, charging ports for electronic devices, relaxing chairs, and free WiFi that helps passengers stay connected. The services at Terminal I include:

• ATMs
• Pets Unstressing Passengers (PUP)
• Medical and First Aid
• Currency Exchange
• Lost and Found
• Public art installations
• Airport Police
• Traveler Guides & Tips
• Automated External Defibrillators
• All About Animals
• Pet Relief Stations
• ATMs and Currency Exchange Counter

Map Philippine Airlines DPS Terminal – I Gusti Ngurah Rai International Airport

Exploring Philippine Airlines DPS Terminal is made easy with a detailed map below that helps passengers familiarize themselves with the location of the check-in counter, security screening, boarding gate, and baggage claim areas. Add to that, the map also helps passengers identify the key amenities like lounges, restrooms, charging ports, retail shops, dining outlets, and more. 

Contact Philippine Airlines DPS Terminal – I Gusti Ngurah Rai International Airport

Passengers who need to get in touch with a Philippine Airlines representative at the DPS terminal refer to the contact number below or the following social media handles.

Whether you have a question about the flight status need to change the travel date or require special assistance at the airport, the Philippine Airlines Customer Service representative will be available 24/7.

Twitter	https://x.com/flyPAL
Facebook	https://www.facebook.com/PhilippineAirlines
Instagram	https://www.instagram.com/flypal/
Phone Number	62 361 9351011

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