Qatar Airways HEL Terminal – Helsinki Airport

Qatar Airways operates at Terminal 2 of Helsinki Airport (HEL). Known for its world-class facilities, the Qatar Airways HEL Terminal offers seamless travel for departing and arriving passengers. 

Let’s walk through all the facilities and amenities available at Qatar HEL Terminal and all other essential contacts you need for smoother travel.

Qatar Airways HEL Terminal – Helsinki Airport

Refer to the table below to get all the important information about Qatar Airways at Terminal 2 –

Airline Name	Qatar Airways
Qatar Airways IATA Code	QR
Qatar Airways ICAO Code	QTR
Airport Name	Helsinki Airport
Airport IATA Code	HEL
Airport ICAO Code	VVHG
Arrival Terminal	Terminal 2
Departure Terminal	Terminal 2
Ticket Counter	Departure Hall, Terminal 2
Address	Lentoasemantie 1, 01530 Vantaa, Finland
Official Website	https://www.qatarairways.com/

What is Qatar Airways at Helsinki Airport (HEL) Terminal?

Qatar Airways handles its departure and arrivals at Terminal 2 of HEL Airport. The terminal offers extensive amenities like ATMs, baggage storage, currency exchange, and 29 boarding gates for departure at the boarding hall.

International passengers must arrive 3 hours before departure for efficient check-in, and security screening. You must utilize online check-in, saving time at the airport during peak hours.

Qatar Airways HEL Departure Terminal 

Qatar Airways flight departs from Terminal 2 at Helsinki Airport. At the departure hall, there is clear signage for check-in and other services to ensure smooth navigation. The check-in counter is open 3 hours before departure. Collect your boarding pass and go to the baggage drop area if you have luggage to check.

Qatar Airways HEL Arrival Terminal 

All Qatar Airways flights arrive at Terminal 2 at HEL Airport. International travelers arriving at Qatar Airways HEL Terminal must go through customs and immigration. Present your passport and boarding pass at the immigration to expedite the clearance. 

What to Do if Baggage Is Delayed, Lost, or Damaged at Qatar Airways HEL Terminal?

Passengers whose baggage has been delayed or damaged at Qatar Airways HEL Terminal must report to the Lost and Found counter at the arrival halls. You will be issued a file reference number.

• Use that file reference number online to track the status updates.
• If you have left the airport, you can report the delayed bag within 21 days for delayed baggage and 7 days for damaged baggage. 
• Also, for passengers who have spent on daily essential items due to late delivery of baggage, the Qatar Airways Lost and Found team will offer compensation upon submitting the purchased receipts. 
• Please ensure that your baggage is well-packed, and sufficiently robust to withstand the usual air shipping process.

Limits of liability

If the Warsaw Convention applies, Qatar Airways’ liability in respect of loss, damage, or delay of checked baggage would be equivalent to 17 Special Drawing Rights (SDR) per kilo. Unchecked hand luggage would be 332 SDR per kilo. Add to that:

• If the Montreal Convention applies, the liability for the damaged and damaged bag would be 1288 SDR per passenger for both checked and carry-on baggage.

Travel Services Offered at Qatar Airways HEL Terminal

Qatar Airways HEL Terminal offers a range of travel services for a hassle-free travel experience. These services include instant airport check-in, baggage assistance, TSA PreCheck for expedited security, and more. Besides, Terminal 2 offers convenient facilities like free WiFi, family restrooms, and multiple lounges for relaxation alongside plenty of shopping and dining options. These services include:

• Extra baggage allowance – Passengers have the option to include add/purchase baggage allowance to their reservation. The baggage counter closes 60 minutes before scheduled departure. 
• Traveling with children – Qatar Airways offers priority boarding to passengers traveling with infants. The airline offers free checked baggage allowance to infants for flights departing out of HEL. 
• Traveling with pets – Passengers traveling with pets are permitted only in Economy Class and would be offered special assistance while obtaining boarding passes, security screening, and baggage handling.
• Special service – Passengers with visual, hearing, or cognitive disabilities would be offered free Meet & Assist service where an escort would be provided to assist with check-in and boarding. 
• Flight upgrade – The airline offers last-minute upgrades at Terminal 2 at discounted fares. The change fee and fare difference may be applicable. After a successful upgrade, you will be offered priority boarding and additional baggage allowance. 
• Airport check-in – Passengers who do not have access to online check-in can request the check-in at the airport. The check-in window for Qatar Airways opens between 4 hours and 60 minutes before departure. 
• Onboard WiFi – Economy Class passengers can purchase access to on-board WiFi for the entire flight journey. OnBoard WiFi is free for the Privilege Club and Student Club members.

Flight Delays and Cancellations at Qatar Airways HEL Terminal

Passengers who are denied boarding or if the flight is canceled or delayed by at least 2 hours at Qatar Airways HEL Terminal are entitled to compensation and assistance.

Flight Delay

Passengers whose flight is delayed for 2 hours or more are entitled to drinks, meals, and communication about their waiting time. If the flight is delayed by 5 hours, they are entitled to a refund on the unused portion of the ticket. If the flight is delayed for 3 hours or more, in addition to the aforementioned assistance, passengers are also entitled to the compensation:

Flight Delay	Flight Distance	Compensation
2 hours	1,500 km or less	EUR 250
3 to 4 hours	1,500 km to 3,500 km	EUR 400
3 to 4 hours	Over 3,500 km	EUR 600

Flight Cancellation or Denied Boarding

If the flight is canceled or passengers are informed of flight cancelation within 14 days from the scheduled departure date, they’re entitled to:

• Transportation to your final destination
• Refund 
• Passengers who have connecting flights to make, free transportation provided to the initial departure airport.
• Financial compensation is between 250 EUR to 600 EUR depending on the flight distance.

Shopping/Dining Options at Qatar Airways HEL Terminal

For those who love to indulge in retail therapy, Qatar Airways HEL Terminal has a lot to offer. The duty-free stores at Terminal 2 offer tax-free items such as liquors, cosmetics, jewelry, watches, sunglasses, and imported chocolates.

In addition, the terminal is a perfect place for last-minute souvenirs, gifts, and daily essentials. When it comes to dining, passengers can enjoy a variety of options including fast foods, snacks, vegan delicacies, and more.

Restaurants	Shops
O’Neals	Tag Heuer
Baskin Robbins	Hudson
Buffalo Wild Wings	Licorice & Pretzels
SoHo Bistro	Michael Kors
Mezze Café	Salvatore Ferragamo
Starbucks	Kylie Cosmetics
Villa Pizza	Victoria’s Secret
Angelina’s Metro Market	InMotion
Bobby Van’s Steakhouse	Hugo Boss
Cascata	Bvlgari

Facilities/Amenities at Qatar Airways HEL Terminal

Qatar Airways HEL Terminal is equipped with facilities and amenities in the departure as well as an arriving area providing, family restrooms, free WiFi, a baby-care suite, a pet-relief area, and a 24/7 customer support desk for passenger assistance. Other travel services include:

• Travelers Aid
• Charging Station
• Family Restrooms
• Baggage Storage
• Welcome Center
• Restrooms
• Nursing Stations
• Service Animal/Pet Relief Area

Map of Qatar Airways HEL Terminal – Helsinki Airport

Helsinki Airport is one of the busiest in the world, and navigating through the alleys of Terminal 2 is a daunting task. Below is the overview of the interactive map of Qatar Airways HEL Terminal that helps passengers identify key checkpoints like check-in counter, security area, baggage handling, and departure gates.

Contact Qatar Airways HEL Terminal – Helsinki Airport

Qatar Airways can contacted at Terminal 2 through the below-mentioned phone number. The airline’s executive at Terminal 2 helps passengers over the phone with real-time flight status, obtaining boarding, flight changes/cancellations, and other travel-related services. In addition, passengers can virtually contact the Qatar Airways executive via the social media handles mentioned below:

Twitter	https://x.com/qatarairways
Facebook	https://www.facebook.com/qatarairways
Instagram	https://www.instagram.com/qatarairways/
Phone Number	1 (877) 777-2827

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