Qeshm Air ESB Terminal – Ankara Esenboğa Airport

Qeshm Air operates at International Terminal at Ankara Esenboğa Airport (ESB). The Qeshm Air ESB Terminal is designed to cater to international travelers as the airport is full of world-class amenities, upgrading the passengers’ travel experience.

Here’s a comprehensive guide to all the services and amenities available at Qeshm Air ESB Terminal and all the important information you need about the Ankara Esenboğa Airport.

Qeshm Air ESB Terminal – Ankara Esenboğa Airport

Refer to the table below to get all the important information about Qeshm Air at International Terminal:

Airline Name	Qeshm Air
Qeshm Air IATA Code	QB
Qeshm Air ICAO Code	QSM
Airport Name	Ankara Esenboğa Airport
Airport IATA Code	ESB
Airport ICAO Code	LTAC
Arrival Terminal	International Terminal
Departure Terminal	International Terminal
Ticket Counter	Departure Hall, International Terminal
Address	Balıkhisar Mh., Özal Bulvarı, Akyurt/Ankara, Türkiye
Official Website	https://www.qeshm-air.com/

What is Qeshm Air at Ankara Esenboğa Airport (ESB) Terminal?

Qeshm Air uses International Terminal at Ankara Esenboğa Airport (ESB). This terminal is dedicated to regional and international carriers, opening the gateway to the Middle East and South Asia. International Terminal is easily accessible by taxis, ride-sharing cars, and other public transportation options. Besides, there are streamlined check-in and security counters that ensure a smooth journey during departure or arrival. 

Qeshm Air ESB Departures Terminal

Passengers flying with Qeshm Air must board the flight from International Terminal at ESB Airport. Upon arriving at the Qeshm Air ESB Terminal, visit the check-in counter to complete the boarding process. The check-in counter closes 60 minutes before for flights traveling outside the UAE. After check-in, proceed to the security screening process. The security counter opens 3 hours before the flight commences.

Qeshm Air ESB Arrivals Terminal

Qeshm Air flights arrive at International Terminal of ESB Airport. Upon arrival, passengers have to go through stricter immigration checks. For instance, non-UAE residents must have their return tickets booked before they arrive at the Qeshm Air ESB Terminal. Now go to the arrival halls where passengers can access amenities like a currency exchange counter, ATMs, free WiFi, duty-free stores, and other essential amenities to facilitate onward travel. 

Delayed, Damaged, or Lost Baggage at Qeshm Air ESB Terminal

Qeshm Air assists passengers with delayed or damaged baggage at ESB International Terminal.

Delayed baggage

If passengers’ baggage is not available upon arrival at Qeshm Air ESB Terminal, they need to report the issue to the Qeshm Air Lost and Found counter immediately upon arrival. If passengers have left the airport, you can submit a delayed baggage report by: 

• Using a self-service delayed baggage portal at the airline’s website. (Must complete the report within 7 days of arrival for international travel).
• Refer to the Report Delayed Bag using the Qeshm Air app.
• Contact the airline at +1-800-654-8741 to report the delayed baggage

Passengers must ensure they have a booking reference or 13-digit ticket number as well as a detailed description of the baggage and other relevant details. 

The airline will provide a 10-character file reference number which passengers will need in the future to check the status of the report.

Lost baggage

If the baggage is still missing 22 days after the arrival, passengers can claim the lost baggage. Dispensing on the impact of delay, the airline will assess claim and determine a lost baggage compensation.

Damaged Baggage

Qeshm Air is not liable for the damage which includes – 

• Scratches and minor dents
• Damage to luggage handles, straps, or wheels
• Damage to the items inside the checked baggage.

The airline does not offer any compensation if any damage occurs to the perishable, fragile, or valuable items. 

Travel Services Available at Qeshm Air ESB Terminal 

At Ankara Esenboğa Airport’s International Terminal, passengers can access a variety of travel services for a smoother travel experience. These services include – 

• Change a booking – Passengers can make changes to the flight booking through Qeshm Air representative at International Terminal of ESB Airport. Changes for international flights must be completed 120 minutes before departure.
• Select a seat – Passengers can request to change the seat for the flight at the time of check-in at the airport. To upgrade to an extra legroom seat, an additional fee may apply.
• Buy excess baggage allowance – Once you check the weight limit for your checked or carry-on baggage, you can purchase extra baggage allowance based on the far rules.
• Upgrade your Qeshm Air flight – Passengers can upgrade to the Qeshm Air flights in either cash or through miles at Qeshm Air ESB Terminal. The upgrade request must be completed 2 hours before the flight departs.
• Visa requirements – You can check with the Qeshm Air flight executive whether you need to apply for a visa and other passport requirements for visiting the UAE.
• Accessible travel – Passengers who are visually or hearing impaired must arrange a meet and greet service where the airline’s representative will assist passengers from check-in to security, baggage handling, and boarding the flight.
• Traveling with service animals – Passengers traveling with service animals would be offered special assistance and guidance at Qeshm Air ESB terminal. Passengers must submit the documents such as veterinary health certificates, rabies tests, and import permits at the check-in counter. 

Flight Delay and Cancellation at Qeshm Air ESB Terminal

Passengers whose flight is canceled or delayed at Qeshm Air ESB Terminal have the following options available:

• Travel arrangements on the next available flight
• Receive a travel credit voucher for the unused portion of the fare
• Receive a refund in the original form of payment

Passengers whose flight is delayed for 3 hours or more, and they choose to take an earlier or later flight in a day, are not eligible for flight delay compensation. 

In addition, passengers who have checked in for the Qeshm Air-operated flight which is bound to be delayed or canceled are eligible for the compensation.

Flight cancellation – Below is the table for the compensation provided by Qeshm Air if the flight is canceled at the following times – 

Cancellation announcement timing	Compensation Amount (for travel outside UAE)	Compensation Amount (for travel within UAE)
Within 4 hours of the scheduled departure	100 USD	50 USD
After scheduled departure	200 USD	100 USD

Flight delay – Here is the flight delay compensation provided by Qeshm Air if the flight is delayed by the following hours – 

Delay time	Compensation amount
4 – 5 hours	175 USD
5 – 6 hours	275 USD
6 – 12 hours	375 USD
12 or more hours	475 USD

Shopping/Dining Options at Qeshm Air ESB Terminal

At Qeshm Air ESB Terminal, passengers have access to a wide variety of shopping and dining options. The terminal also features duty-free stores that offer products like cosmetics, imported wines, chocolates, electronics, and other souvenirs at discounted rates.

For dining, there are several choices from cafes to quick service restaurants and fine dining restaurants that cater to different tastes and preferences.

Restaurant	Shop
The Noodle House	News & Books
Pret A Manger	Burberry
McDonald’s	Sunglasses
Costa	Gucci
The Kitchen by Wolfgang Puck	Hugo Boss
Marrybrown	Tiffany & Co.
Masale The Taste of India	Boots
O’Brien	Le Clos
KFC	Hermes
Starbucks	DFS Duty-Free

Facilities/Amenities at Qeshm Air ESB Terminal

International Terminal of ESB International Airport features plenty of amenities and facilities that are catered to make the long journey comfortable.

Besides, the terminal also features nursing rooms, family restrooms, airport hotels, sleeping pods, and other other amenities that cater to the travelers’ diverse needs. 

• Virgin Mobile
• Data Ticket Sales
• Travelex
• Be Relax
• Unaccompanied minor lounge
• Baggage Wrapping
• Saudi German Hospital
• Currency Exchange
• Emergency & Medical
• Dnata Visa Services
• Lifestyle Luxury Vacation
• sleep ‘n fly Sleep & Showers
• Al Ansari Currency Exchange
• Baby Care Rooms
• Dnata Assisted Passenger

Map for Qeshm Air ESB Terminal – Ankara Esenboğa Airport

Navigating Qeshm Air ESB Terminal can be a tedious task without an interactive airport map. Passengers can access the map below that helps them to the essential locations like the check-in counter, security checkpoints, departure hall, boarding gates, baggage handling area, and other facilities like pet relief area, interfaith chapel, restrooms, and more.

Contact Qeshm Air ESB Terminal – Ankara Esenboğa Airport

For all assistance and queries related to your travel from Qeshm Air ESB Terminal, passengers can reach out to the dedicated customer support number. 

The dedicated airline staff is well-trained to handle queries regarding flight booking, cancellation, flight delay, special service requests, airport check-in, or last-minute flight changes. 

You can also reach the airline at the following social media handles given below – 

Twitter	https://x.com/Qeshm_Air
Facebook	https://www.facebook.com/Qeshm_Air
Telegram	https://telegram.me/flytaban
Email	info.qeshm@qeshm-air.com
Phone Number	90 312 590 40 00

FAQs