Shenzhen Airlines XIY Terminal – Xi’an Xianyang International Airport

Shenzhen Airlines operates at Terminal 2 of Xi’an Xianyang International Airport (XIY). The Shenzhen Airlines XIY Terminal features state-of-the-art infrastructure designed to facilitate the transition for international travelers. The terminal features facilities and amenities for passengers with special requests, traveling with children, group travel, and more.

Let’s understand all the facilities and amenities available at Shenzhen Airlines XIY Terminal. You will also find other essential information about XIY Terminal 2 for smoother navigation. 

Shenzhen Airlines XIY Terminal – Xi’an Xianyang International Airport

Below is the overview of all essential information and contacts about Shenzen Airlines XIY Terminal –

Airline Name	Shenzhen Airlines
Shenzhen Airlines IATA Code	ZH
Shenzhen Airlines ICAO Code	CSZ
Airport Name	Xi’an Xianyang International Airport
Airport IATA Code	XIY
Airport ICAO Code	ZLXY
Arrival Terminal	Terminal 2
Departure Terminal	Terminal 2
Ticket Counter	Departure Hall, Terminal 2
Address	CQP4+RWW, Wei Cheng Qu, Xianyang, Shaanxi, China
Official Website	https://global.shenzhenair.com/

What Terminal is Shenzhen Airlines at Xi’an Xianyang International Airport (XIY)?

Shenzhen Airlines serves as a primary hub at Terminal 2 of Xi’an Xianyang International Airport. The Shenzhen Airlines XIY Terminal offers world-class experiences for international travelers with a self-service check-in kiosk, 24/7 customer support, streamlined security checks, and other travel services to make the journey as smooth as possible.

Shenzhen Airlines XIY Departures Terminal

Shenzhen Airlines operates at Terminal 2 of XIY International Airport. Shenzhen Airlines XIY Terminal is the primary hub for many Star Alliance members. Upon stepping into Terminal 2, you can expect an organized check-in process including a self-service kiosk and traditional check-in counters. Terminal 2 offers a variety of shopping options from luxury fashion outlets to daily essentials stores.

Shenzhen Airlines XIY Arrivals Terminal

Shenzhen Airlines flights arrive at Terminal 2 of XIY International Airport. Upon arrival at Shenzhen Airlines XIY Terminal, passengers need to proceed to the immigration counters and passport control. After you clear the customs, there are plenty of services and amenities available at the arrival halls of the Terminal 2. These include a currency exchange counter, free wifi, duty-free stores, XIY Express for inter-terminal transit, and ATMs.

What to do if the baggage is delayed, damaged, or lost at Shenzhen Airlines XIY Terminal?

Should you experience delayed or damaged baggage upon arrival, report immediately at the Shenzhen Airlines XIY Terminal to the ground staff. While making a report, you need to submit the following documents – 

• Valid ID or passport of the affected passenger
• Boarding pass
• Baggage tags 
• Copy of excess baggage ticket
• Copy of flight ticket or eTicket itinerary

After you file a report, the Shenzen Airlines representative will issue the Baggage Irregularity Report number that can be used online to track the status of your complaint. 

At times, the baggage does not arrive on the same plane as the passengers and is usually retrieved. In that case, the airline will contact you to discuss the delivery of the baggage. 

If the bag is not delivered 72 hours after the arrival, passengers can file for compensation for the daily essentials items. The compensation is limited to toiletries, one pair of clothes, 2 pairs of undergarments, and medication. 

Shenzhen Airline’s liability – If the baggage is lost or damaged, under the Warsaw Convention the compensation is limited to 17 SDR per kg per baggage. For unchecked baggage, the compensation is limited to 332 SDR per passenger. 

Travel Services Offered at Shenzhen Airlines XIY Terminal

For passengers who need last-minute travel assistance at Shenzhen Airlines XIY Terminal, the airline offers plenty of travel services to accommodate changes in the travel plans. For instance, Terminal 2 has a dedicated counter for last-minute flight bookings, changes, and cancellations that help passengers make necessary adjustments. 

• Transfer accommodation – Arriving passengers can arrange a taxi and private shuttle from Terminal 2 back and forth. You can pay for a single drop-off or pre-pay multiple drop-offs at the airport counter. 
• Accessibility Assistance – Passengers with any impairment or reduced mobility get assistance related to a wheelchair, escort facility, dedicated Sunflower lanyard, and more. Passengers will find accessible restrooms throughout the airport. 
• Meet & Assist – A friendly staff at Shenzhen Airlines XIY Terminal will offer personalized services ensuring a stress-free departure as they support you with boarding and baggage formalities along the way. 
• Flight change – You can request flight changes, and cancellations last minute, provided that you must complete the request up to 2 hours before scheduled departure. 
• Business Travel – Passengers can upgrade at the last minute at Terminal 2 to Business and First Class. Travelers can choose from the discounted business class fare and enjoy benefits like priority boarding, additional baggage allowance, complimentary meals, and access to the lounges.
• Extra baggage – Checked or carry-on bags that do not meet the size or weight criteria will be charged an additional fee.  You can purchase additional baggage allowance up to 3 hours before scheduled departure. 
• TSA PreCheck – Register for TSA PreCheck at the Shenzen Airlines Terminal, which offers expedited screening as travelers are not required to remove their shoes, laptops, jackets, belts, and 3-1-1 liquids. 
• Traveling with kids – Passengers traveling with families and children would be offered enhanced family seating, keeping them close and guaranteed. In addition, passengers traveling with infants would be offered additional baggage allowance for free alongside priority boarding for a smoother transition. 
• Traveling with pets – The airline accepts small cats and dogs in Economy Class provided they must be at least 8 weeks old and enclosed in a pet carrier. The Shnezen Airlines executives will assist the passengers traveling with pets at the check-in counter, during baggage drop, and at the security screening. 

Flight Delay and Cancellation at Shenzhen Airlines XIY Terminal

Passengers who experience a flight delay of 2 hours or more at Shenzhen Airlines XIY Terminal are entitled to the flight delay compensation which varies with the flight distance – 

Distance	Compensation
1,500 km or less	250 euros or 220 GBP.
1,501 – 3,500 km	400 euros or 350 GBP.
3,501 km or more	600 euros or 520 GBP.

Dining/Shopping Options at Shenzhen Airlines XIY Terminal

Passengers flying from Shenzhen Airlines XIY Terminal have plenty of shopping and dining options. 

From luxury boutiques to travel essentials, the XIY Terminal 2 (T2) never disappoints its passengers. You can shop from the following outlets at this terminal –

Restaurant	Shop
Black Sheep Coffee	Hugo Boss
Caffè Nero	Pack N Go
The Evergreen Bar & Restaurant	DFS Duty-Free
Joe’s Coffee House	Coach
Wagamama	Brooks Brothers
Spuntino	Kate Spade
Caviar House & Prunier Seafood Bar	Sunglass Hut
Pret A Manger	Bulgari
YO!	Burberry
McDonald’s	Dior

Facilities/Amenities at Shenzhen Airlines XIY Terminal

There are additional amenities that offer comfort and convenience for an elevated travel experience. Whether you’re flying with family, or you’re an elderly passenger or want to drop an unaccompanied minor flying with the airlines, Shenzen Airlines XIY Terminal never disappoints. In addition, Terminal 2 has a lounge that offers comfort and relaxation before your upcoming flights. 

• Free WiFi
• Plaza Premium
• Door-to-plane chauffeur service
• No.1 Lounges
• Fast Track Security
• Porter assists with bags
• A private art gallery
• Travelx ATM (at Departures, Baggage Reclaim, Arrivals, and Gate 16)
• Personal shopper service
• Postal Services
• Meeting rooms
• Multifaith prayer rooms
• St George’s Chapel

Map Shenzhen Airlines XIY Terminal

Want to wind your way to the Shenzhen Airlines Terminal? Look for the interactive map given below that will help you find your way to parking, shops, departure gates, security checkpoints, check-in counters and other key locations at T2.

Contact Shenzhen Airlines XIY Terminal

Passengers who need to rebook their flight, complete the check-in through phone, or for all other additional services and assistance, they can contact the Shenzen Airlines representatives at the Terminal 2, or simply approach the airlines through the social media handles. The link and the contact details are mentioned in the table below – 

Contact Shenzhen Airlines XIY Terminal	Details
Twitter	https://x.com/shenzhenair
Facebook	https://www.facebook.com/shenzhenairlines
Phone Number	86 29 8879 6997

Shenzhen Airlines XIY Terminal 2 offers an elevated travel experience with its modern facilities and amenities, streamlined check-in and baggage service, and 24/7 airline assistance at the airport. Whether you’re arriving, departing, or connecting, the terminal offers priority boarding and baggage service, shopping, dining, and special assistance to passengers with reduced mobility to ensure a smooth transit at every step inside the terminal. or any travel-related queries or assistance, passengers can contact Shenzhen Airlines representatives at Terminal 2 or through the social media handles that are mentioned in the table above. 

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