Singapore Airlines LGW Terminal – London Gatwick Airport

For passengers wondering what terminal Singapore Airlines at LGW International Airport, Terminal North and South is where they need to head to. This article offers a detailed overview of all facilities and amenities available at Singapore Airlines LGW Terminal, and other essential information passengers need for smoother navigation at the airport.

Overview of Singapore Airlines LGW Terminal – London Gatwick Airport

Refer to the table below to get all the important information about the LGW Airport Singapore Airlines Terminal:

Airport Name	London Gatwick Airport
Airport Code	LGW
Airline Code	618
IATA Code	SN
Address	Horley, Gatwick RH6 0NP, United Kingdom
Contact Number	44 344 892 0322
Singapore Airlines Terminal LGW	Terminal North and South
Arrival Terminal	Terminal North and South
Departure Terminal	Terminal North and South
Ticket Counter	Departure Hall, Terminal North and South.

What terminal is Singapore Airlines at London Gatwick Airport (LGW)?

Singapore Airlines operates all of its flights from Terminal North and South at LGW International Airport. The Singapore Airlines LGW Terminal is provided with multiple check-in counters, streamlined security checks for departure/arrivals, and shopping and dining options.

Passengers flying from Terminal North and South have access to the Singapore Airlines’ in-house lounge located post-security which offers free WiFi, relaxing seating areas, and other luxury amenities for a comfortable pre-flight experience.

There’s a 24/7 customer service desk at LGW Terminal North and South which offers assistance to the passengers related to their existing booking and other navigational assistance at the Terminal North and South.

List of all Singapore Airlines Terminals.

Singapore Airlines LGW Departure Terminal

All Singapore Airlines flights originate from Terminal North and South at LGW International Airport. From the check-in counter to the boarding gates, Singapore Airlines LGW Terminal is designed to cater to the hassle-free boarding process thanks to the variety of facilities that are available at the terminal. These facilities include:

• Check-in counter
• Boarding gate
• Baggage handling
• Dining option
• Shopping zone

Passengers who wish to check in at the airport must arrive 3 hours before the flight to avoid last-minute hassles, especially for passengers who have requested special assistance.

After obtaining your boarding pass, submit your luggage at the baggage drop counter. At Terminal North and South, there are self-service baggage drop kiosks that will automatically tag your luggage and send it to your flight.

Go to the security screening area. Keep your passport, boarding pass, and other travel documents handy. The security officer will screen the carry-on bags alongside the travel documents for verification.

After the security clearance is given, head to your designated departure gate as mentioned in the boarding pass to board your flight.

Post security, you can visit the Singapore Airlines lounge, or access free WiFi at Terminal North and South. There are a range of shopping and dining options that might interest you before you board the plane.

Singapore Airlines LGW Arrival Terminal

Upon landing at London Gatwick Airport, your point of contact is Terminal North and South.

The arrival process is ensuring you have a swift clearance for immigration and customs. Besides, the located signage and friendly ground staff will guide you to the immigration area.

Keep your passport and boarding pass handy as the Customs Border Protection offer will go through them. The multiple immigration counter at Terminal North and South ensures you have a speedy clearance.

After you have passed through the immigration proceed to the baggage counter area. Follow the signage for Singapore Airlines to reach the designated carousel to recover your luggage.

Go to the Customs office to declare the regulated items. Items such as gold or precious ornaments whose current value exceeds 10,000 USD need to be proclaim.

After you go through the customs, move to the Arrival Halls where you can find services that best suit for onward travel. These services include ATMs, a currency exchange counter, dedicated taxi-sharing kiosks, a city guide desk, and more.

Singapore Airlines Delayed or Damaged Baggage Service at LGW Airport

If your bag is delayed or damaged at Singapore Airlines LGW Terminal, follow these steps – 

Delayed baggage

If the baggage is delayed provided that the last flight in your itinerary is operated by Singapore Airlines,

• Report the delayed baggage report immediately upon arrival at Terminal North and South.
• You will receive a copy of the confirmation alongside the Property Irregularity Report (PIR) number which is a 10-character file reference number.
• The reference number is required for future correspondence.
• The airline will offer you daily updates for 7 days. If the baggage is not found after 7 days, the airline will offer reimbursement for the daily essential items.
• Passengers must keep a copy of the items that are purchased within 7 days from the day of reporting the delayed baggage.

Damaged Baggage

Singapore Airlines passengers whose baggage arrived damaged need to report it immediately to the airline’s Lost and Found counter.

Please note that the airline is not responsible for the damaged baggage which includes:

• Dents, cuts, and scratches.
• Damage to straps, pockets, wheels, external locks, and security straps.
• Damage due to overpacking.
• Baggage that is seize by airport authorities.

Travel Services Offered by Singapore Airlines at LGW Airport Terminal

Passengers have access to the travel services at Singapore Airlines LGW Terminal that upgrades their travel experience at every step. These services include:

• Flight disruption – Passengers whose flight has been disrupted at Terminal North and South can seek assistance from the airline’s staff. The priority will be given to the passengers whose flight is canceled within 3 hours of departure or those with medical emergencies.
  
• Kiosk check-in – You can check in at the airport kiosk as early as 12 hours before departure. You need a passport and visa and a confirmed booking reference number. The kiosk is located at Terminal North and South.
• Airport check-in – Passengers departing from Singapore Airlines London Gatwick Airport Terminal can check in at the counter up to 40 minutes before departure. Passengers who have baggage to check must arrive 3 hours before departure.
• Automated bag drop – You can drop your checked bags at the automated kiosk which opens 3.5 hours before departure. All you need to do is print your bag tags at the self-service kiosk and attach it to your luggage.
• Seat selection – Depending on the class of service and the travel route you can seek assistance from the airline’s executive at the check-in counter and request the seat selection. For Suites, First Class, Business Class, and Premium Economy you can select the seat for free.
• Meal requests – Whether it’s faith, diet, or an allergy, a selection of special meals is available last-minute at the Terminal North and South. Premium members can also request Book the Cook service at the airport.
• Traveling with children – Passengers traveling with children in First or Business Class can access the lounge at Terminal North and South. Additionally, priority boarding from Singapore Airlines’ LGW Terminal would be available to the family.

Singapore Airlines Flight Delay and Cancellation at LGW Airport

If the passengers have been denied boarding under the situation which has been under the airline’s control, they are entitled to the following compensation:

Flight Distance	Compensation
1500 km or less	£220
Between 1500 km and 3500 km	£350
Above 3500 km	£520

In such circumstances, passengers can choose between the following options –

• A refund on the unused portion of the ticket
• An alternate flight to the final destination
• An alternate flight to a later date

If the flight at Singapore Airlines LGW Terminal for 2 hours or more for flights 1500 km or less; 3 hours for flight distance between 1500 km and  3500 km or 4 hours of delay for flight distance above 3500 km, the airline will offer entitlements under Right To Care about the passengers’ waiting time

• Meals and refreshments
• Two telephone calls, telex, or fax messages
• Hotel accommodation in case of an overnight stay alongside free airport transfer

The following compensation is available to passengers if the flight delays for three hours or longer:

Flight Distance	Compensation
1500 km or less	£220
Between 1500 km and 3500 km	£350
Above 3500 km	£520

Note: If the flight is canceled at London Gatwick Airport Singapore Airlines Terminal, the compensation will be the same as mentioned above.

Facilities/Amenities at Singapore Airlines LGW Terminal

Singapore Airlines LGW Terminal is known for its comprehensive amenities that aim to make the travel experience comfortable and hassle-free. These services include:

Map of Singapore Airlines LGW Terminal – London Gatwick Airport

Navigating Singapore Airlines London Gatwick Airport Terminal is a task in itself, as the detailed map will help passengers navigate its corridors smoothly and efficiently. Below is the detailed layout of Terminal North and South that helps passengers navigate key locations like check-in, security screenings, boarding gates, shops, restaurants, and more.

Contact Singapore Airlines at London Gatwick Airport (LGW)

Singapore Airlines offers multiple sources to contact in case you request assistance at LGW Airport Terminal North and South. For all immediate assistance, passengers can contact the airline through its ‘Contact Us’ page. Below is the overview of the contact number as well as the link to the following social media handles that help passengers approach the airline for all their travel-related queries and concerns. 

Twitter	https://x.com/singaporeair
Facebook	https://www.facebook.com/singaporeair
Instagram	https://www.instagram.com/singaporeair/
Phone Number	+1 (866) 767-2247

In the end, Singapore Airlines LGW Terminal offers a range of services and amenities that are catered to enhance the passengers’ travel experience. From multiple check-in counters to streamlined security screening and baggage handling.

LGW Terminal North and South is more than a launching pad for the airlines. There is also a diverse range of shopping and dining options alongside multiple lounges that give you some extra time to explore in case you have a long layover.

FAQs