TAP Air Portugal LAD Terminal – Luanda Airport

TAP Air Portugal operates from Terminal 1 at Luanda Airport (LAD). The Tap Air Portugal LAD Terminal has modern facilities and amenities that will help passengers elevate their travel experience. Let’s explore all the facilities and amenities available at Tap Air Portugal LAD Terminal and how the airline’s representative will help you navigate the key locations and services efficiently.

TAP Air Portugal LAD Terminal – Luanda Airport

Refer to the table below to get all the important information about TAP Air Portugal at Terminal 1:

Airline Name	TAP Air Portugal
TAP Air Portugal IATA Code	TP
TAP Air Portugal ICAO Code	TAP
Airport Name	Luanda Airport
Airport IATA Code	LAD
Airport ICAO Code	FNLU
Arrival Terminal	Terminal 1
Departure Terminal	Terminal 1
Ticket Counter	Departure Hall, Terminal 1
Address	Ñlio. Dtfralio Sesa, Luanda, Angola
Official Website	https://www.flytap.com/

What Terminal is TAP Air Portugal at Luanda Airport?

TAP Air Portugal uses Terminal 1 at LAD International Airport. When you arrive at Terminal 1, there are dedicated check-in counters, boarding gates, and baggage claim counters managed and operated by TAP Air Portugal.

TAP Air Portugal LAD Departures Terminal

TAP Air Portugal flights depart from Terminal 1. Upon arriving for your flights at LAD Terminal 1, you will find self-service check-in counters in the departure hall to avoid long queues at the airport. The departure terminal offers premium services, such as priority boarding and baggage handling.

TAP Air Portugal LAD Arrivals Terminal

TAP Air Portugal flights arrive at Terminal 1. Upon arrival, passengers must go through immigration and customs checks. Keep your boarding pass and other travel documents handy to expedite the clearance process. When you arrive at TAP Air Portugal Terminal LAD, proceed to the Customs Border Protection (CBP) area.

What to Do If Your Baggage is Delayed, Damaged, or Lost at TAP Air Portugal LAD Terminal?

Upon arrival, if your baggage is delayed or damaged at the TAP Air Portugal LAD Terminal, visit the Lost and Found office, which is located next to the Baggage Claim area. All you need to do is –

• Report the issue with your checked luggage immediately.
• You may be asked to fill out the form, where you need to provide the additional information related to the baggage, such as color, size, brand type, and other essential information.
• Provide the following documents: Valid ID or passport, Boarding pass, Baggage claim tags, and Flight ticket or eTicket itinerary.
• The airline will issue a Property Irregularity Report (PIR), which acts as a reference number. This number will help you track your baggage online.
• If your lost or delayed baggage status remains uncertain 72 hours after arriving at TAP Air Portugal LAD Terminal, you are eligible for daily reimbursement on essential items. This includes toiletries, clothing, and medications.

Travel Services Offered at TAP Air Portugal LAD Terminal

Arrival and departing passengers have access to all services offered by the airlines at TAP Air Portugal LAD Terminal. This will not only offer flexibility to their reservation but also help passengers save money. Here are the following last-minute services that passengers can access while flying from LAD’s Terminal 1 with TAP Air Portugal –

• Flight Changes & Cancellations: Passengers can modify their reservation at Terminal 1, provided the request must be made 3 hours before departure. Cancellation and changes are subject to a fee.
• Extra Baggage Assistance: On the day of departure, passengers can purchase additional luggage from the TAP Portugal Baggage Service counter. Passengers can purchase baggage at the airport up to 90 minutes before scheduled departure.
• Accessibility Assistance: The airline offers wheelchair service, escort assistance, and priority boarding for passengers with reduced mobility, cognitive issues, and elderly passengers. The airline also offers specialised assistance to unaccompanied minors.
• Business Class Upgrades: TAP Air Portugal offers last-minute Business and First Class upgrades to its eligible passengers for free of charge. Passengers can also purchase last-minute flight upgrades, and is subject to a fee and fare difference.
• TSA PreCheck: The TAP Air Portugal LAD Terminal offers expedited screening counters and is available for eligible passengers. Passengers can also access the CLEAR security process to speed up the clearance.
• Pet Travel Services: The airline offers complimentary emotional support pet travel for eligible passengers. Passengers carrying small pets like cats and dogs are subject to a pet travel fee.

Flight Delay and Cancellation at Tap Air Portugal LAD Terminal

If Tap Air Portugal delays or cancels the flight from LAD Terminal 1, passengers are eligible for a refund on the unused portion of the ticket as well as for compensation. Here are the assistance and the alternatives available for your existing reservation –

• In the event of flight delay and cancellation for the flight originating from the LAD Terminal 1, passengers will be notified via SMS or email. You can also check the current status of the flight here.
• If the flight is cancelled, you will be arranged an alternative flight. If you wish to make any changes to the new alternative flight, check the guidelines here.
• Passengers who have reserved a seat for a specific area of the plane, the airline will be offered the seat selection.
• If the flight is delayed for 2 hours or more, you’ll be offered meals and snacks in relation to your waiting time at Tap Air Portugal LAD Terminal.

Compensation – If the flight is delayed for 3 hours or more at the Tap Air Portugal LAD Terminal 1 and the flight delay or cancellation is under the airline’s control, you’re eligible for compensation. You need to fill out the request and claim form and submit your compensation request. Below is the overview of the compensation offered by TAP Portugal if the flight originates out of LAD Terminal 1 –

Flight Distance	Compensation Amount (EUR)
Up to 1,500 km	125 – 250 EUR
Intra-community flights over 1,500 km	200 – 400 EUR
Other flights between 1,500 km and 3,500 km	200 – 400 EUR
Flights over 3,500 km	300 – 600 EUR

Dining and Shopping Options at TAP Air Portugal LAD Terminal

The TAP Air Portugal terminal at LAD Airport offers a variety of dining and shopping options. Passengers who need to purchase the last-minute travel essentials or want to indulge in a vanity shopping and dining experience, there’s never a dull day at Tap Air Portugal LAD Terminal. Here are the options available for shopping and dining at LAD Terminal 1 –

Restaurant	Shop
Wok & Roll	$2 Water
Wurst Sausages	Bulgari Specialty Boutique
Dunkin’ Food Court	Coach Specialty Boutique
Euro Cafe	Hermes Center Boutique
JikJi Cafe	Hudson News
McDonald’s	Is Duty Free
Pizza Pub	Michael Kors
Soho Bites	Mont Blanc
Starbucks Evening	New York Gifts (Kiosk)
Soy & Sake	TUMI

Facilities and Amenities at TAP Air Portugal LAD Terminal

The TAP Air Portugal terminal at LAD Airport offers comfortable amenities and services like a self-service check-in counter, automated security checkpoints, and expedited screening options. Besides, the terminal also offers complimentary WiFi, relaxing seating options, charging stations, and more as given below –

Map for TAP Air Portugal LAD Terminal – Luanda Airport

Getting to Terminal 1 is very easy with a detailed guided map that helps you identify key landmarks and amenities like check-in, security screening, welcome center, departure gates, and more.

Contact TAP Air Portugal at LAD Terminal

For flight bookings, baggage assistance, and other services, passengers can contact TAP Air Portugal representatives at Terminal 1. The details for the contacts are given below –

Twitter	https://twitter.com/tapairportugal
Facebook	https://www.facebook.com/tapairportugal
Instagram	https://www.instagram.com/tapairportugal
Phone Number	244 442352387

The TAP Air Portugal LAD Terminal offers seamless and comfortable travel to its passengers. From organized check-in service and automated security checkpoints to plenty of shopping and dining options, passengers can enjoy a smooth transit at every step during departure and arrival. Whether you’re traveling from LAD Terminal or arriving here, the TAP Air Portugal team at LAD Terminal 1 strives to offer quality service to its passengers to make the travel smoother and memorable.

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