United Airlines STT Terminal – Cyril E. King Airport

United Airlines serves as the primary hub at Cyril E. King Airport. To cater to the needs of international travelers, the airline offers world-class amenities for a quality experience. Besides, the United Airlines STT Terminal offers last-minute services that also help passengers upgrade their travel experience.

In this post, we will cover in detail the services available at Cyril E. King Airport and the essential information that you need for smooth navigation.

United Airlines STT Terminal – Cyril E. King Airport (STT) Overview

Refer to the table below to get all the essential information about United Airlines Cyril E. King Airport Terminal

Airport Name	Cyril E. King Airport
Airport Code	STT
Airline Code	016
IATA Code	UA
ICAO Code	UAL
Address	United Airlines, Terminal 1, Cyril E. King Airport, Airport Rd, Charlotte Amalie West, St Thomas 00802, US Virgin Islands
Contact Number	13407745100
United Airlines Terminal STT	Terminal 1
Arrival Terminal	Terminal 1
Departure Terminal	Terminal 1
Ticket Counter	Departure Hall, Terminal 1

What Terminal is United Airlines at Cyril E. King Airport (STT)?

United Airlines operates at Terminal 1 of Cyril E. King Airport which handles the departure and arrival. Additionally,

• The check-in counter is located at UA Cyril E. King Airport Terminal. The counter opens 3 hours before scheduled departure.
• The customer support desk opens between 4:00 AM – 10:00 PM Monday to Sunday. 
• For passengers who have questions about flights or need assistance to manage their existing flight booking, the ground staff will be available to help passengers.
• The United Airlines STT Terminal offers comfortable amenities, shopping, and dining options that help passengers relax and prepare for convenient travel.

List of All United Airlines Terminals.

United Airlines Departure Terminal STT Airport

United Airlines flights depart at Terminal 1 of Cyril E. King Airport.

For passengers traveling outside the US, bags need to be checked in 3 hours before departure.

Passengers traveling with pets, requesting accessible services, or unaccompanied minors are required to complete the check-in at Cyril E. King Airport UA Terminal.

To ensure that check-in is complete and your bags are submitted in time, you must arrive before the cut-off time.

The minimum cut-off time for bag drop is 60 minutes for international flights and 45 minutes for domestic flights.

The ticket counter is located at Terminal 1 which will help passengers purchase a last-minute flight ticket at discounted fare.

Passengers under 18 don’t need an fly to travel within the United States.

United Airlines Arrival Terminal STT Airport

United Airlines flight arrives at Terminal 1 of Cyril E. King Airport. 

Passengers who are transferring from United Airlines Cyril E. King Airport Terminal have to exit through security. The arriving passengers have to go through the following checkpoints –

• Immigration – The CBP officers will screen your passport and other travel documents. This process may take 25-30 minutes after arrival.
• Customs – International passengers carrying regulated items or special baggage must declare at customs. You may be asked to fill out the Customs form.
• Baggage retrieval area – After immigration and customs, passengers must head towards the baggage claim area. Follow the signage for United Airlines to go to the designated baggage carousel to retrieve your luggage.

STT Airport Lost and Found for United Airlines Passengers

Haven’t received your bags at United Airlines Cyril E. King Airport Terminal? Follow these steps to submit your reclaim for the delayed baggage:

• Approach the UA baggage service team at Terminal 1. 
• Provide your baggage tab and other travel documents to validate your journey. 
• You will be asked to fill out the Baggage Claim form and receive a file reference number.
• You can use the United Airlines app to track the status of your complaint.

Passengers who have left the airport can chat with United Airlines or contact the Baggage Recovery Team at 1-800-335-2247 (International 1-281-821-3526).

Passengers flying within the US or to/from Guam, Puerto Rico, and the U.S. Virgin Islands must file a delayed baggage report within 24 hours of your arrival.

Passengers who haven’t received their bags at least 5 days after the arrival can file a lost baggage claim. You can also claim reimbursement for the daily essential items which will be deducted from the total pay if your baggage is considered lost. 

Damaged baggage – Passengers whose bags are damaged severely must report at the Cyril E. King Airport UA Terminal. The airline requires passengers to file a complaint. The Baggage service counter will check for damage for passengers to compensate.

The airline does not offer compensation if the luggage is damaged due to –

• An existing damage
• Luggage poor quality
• Normal wear & tear, dents and scratches

Travel Services Offered by United Airlines at STT Airport

Traveling through United Airlines Cyril E. King Airport Terminal can be convenient, especially for unaccompanied minors, passengers traveling with children, and passengers with reduced mobility. These comprehensive services and amenities include:

• Traveling with Children:
  • Family Boarding: Priority boarding for families with children under 2.
  • Free Seat Selection: Sit together with children under 12 (pre-booking required).
• Unaccompanied Minors (Ages 5-14): Priority Services: Assistance with baggage, security, boarding, and in-flight supervision.
• In-Flight Services (Terminal 1):
  • Pre-Order Meals & Drinks: Enhance your flight with special meals and beverages.
  • United Wi-Fi: Stay connected on any device (purchase required).
  • United Club: Access for premium cabin passengers and select MileagePlus members.
• Accessible Travel:
  • Priority Boarding: For passengers with disabilities or using a wheelchair.
  • Free Wheelchair Check: In addition to checked baggage allowance.
• Airport Kiosks: Check-in, manage trips, request changes, get flight information, and more.

Flight Delay and Cancellation at United Airlines STT Terminal

Passengers whose flight is delayed at United Airlines Cyril E. King Airport Terminal by three hours or more, and who havenet received an alternate flight arrangement, are entitled to:

Flight Distance	Compensation
1,500 km or less	250 euros
Between 1,500 km and 3,500 km	400 euros
Over 3,500 km	600 euros

Passengers whose flight is canceled last minute at the airport can choose between –

• Refund on the unused portion of the fare
• Rerouting to the final destination at the earliest available flight
• Changing a flight to a later date, subject to availability.

Passengers who have taken an alternate and reached the final destination with a delay of 4 hours from the scheduled arrival time can get 50% of the above compensation.

Shopping/Dining Options at United Airlines STT Terminal

United Airlines Cyril E. King Airport Terminal boats a variety of shopping and dining options.

When it comes to shopping you can find everything from fashion accessories to duty-free stores, electronics to daily essentials. The shopping options available at Terminal 1 include –

Facilities/Amenities at United Airlines STT Terminal

The services and facilities available at United Airlines Cyril E. King Airport Terminal cater to the needs of the passengers on the go. It includes

Map for United Airlines Cyril E. King Airport Terminal

You can access the interactive map for United Airlines STT Terminal which helps you identify key amenities and crucial services like check-in, immigration, security check, baggage handling, departure gates, and more.

Contact United Airlines STT Terminal

United Airlines Cyril E. King Airport Terminal can be reached via phone where you can speak to the airline’s representative to resolve all the queries and concerns related to your flight. In addition, you can also reach the UA airline’s representative through their social media handles as mentioned in the table below – 

Twitter	https://x.com/united
Facebook	https://www.facebook.com/United/
Instagram	https://www.instagram.com/united/
Website	https://www.united.com/en/us
Phone number	1-800-864-8331

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