KLM KGL Terminal – Kigali International Airport

KLM Royal Dutch Airlines operates from Terminal 1 at Kigali International Airport (KGL). The KLM Terminal KGL is known for its world-class amenities and impromptu customer service, which empower passengers at every step of the travel process. KLM Airlines also offers last-minute travel services to upgrade passengers comfortably and conveniently.

In this article, we will cover a detailed guide for all facilities and amenities available at KLM Royal Dutch Airlines KGL Terminal and other essential information for any passenger’s needs for hassle-free navigation. 

KLM KGL Terminal – Kigali International Airport

Refer to the table below to get all the important information about KLM at Terminal 1:

Airline Name	KLM
KLM IATA Code	KL
KLM ICAO Code	KLM
Airport Name	Kigali International Airport
Airport IATA Code	KGL
Airport ICAO Code	HRWK
Arrival Terminal	Terminal 1
Departure Terminal	Terminal 1
Ticket Counter	Departure Hall, Terminal 1
Address	KN 5 Rd, Kigali, Rwanda
Official Website	https://www.klm.com/

What Terminal is KLM at KGL International Airport?

KLM Royal Dutch Airlines uses Terminal 1 for all its departure and arrival operations. KGL Airport KLM Terminal 1 is equipped with duty-free shopping outlets and other shopping and dining options to enhance passengers’ quality travel experience. To transfer within the terminal, passengers can access AirTran KGL, which operates every 6 minutes. The transportation options at Terminal 1 include a ride-sharing service, a dedicated car rental kiosk, and taxis.

KLM KGL Departures Terminal 

KLM flights depart out of Terminal 1 at KGL International Airport. To check in at the airport, passengers must arrive 3 hours before departure for hassle-free boarding. The check-in counter closes 60 minutes before departure. After obtaining the boarding pass, head to the baggage handling area. Passengers can submit baggage up to 45 minutes before departure.

KLM KGL Arrivals Terminal

KLM flights land at Terminal 1 of John F Kennedy International Airport. KLM Terminal KGL welcomes passengers with the immigration process. Passengers must present their passports and boarding passes to expedite the clearance. After you clear the immigration, head to the baggage claim area, which is conveniently located at the arrival halls of Terminal 1.

What to do if the baggage is delayed at KLM KGL Terminal?

Can’t find your baggage after arriving at KLM Terminal KGL? You need to immediately report at the KLM Lost and Found counter at the arrival halls. Passengers must report the missing baggage before they leave the airport. 

After reporting the delayed baggage, you will receive a Property Irregularity Report (PIR) which is a file reference number that will track the status of the delayed baggage.

After 24 hours if the baggage is not recovered by the airline, passengers can file a claim for the essential expenses like toiletries, a pair of clothes, and undergarments. You need to keep the receipts and must submit them when filing for a claim.

If the baggage is not yet recovered 7 days after arrival, passengers are entitled to the lost baggage compensation.

Travel Services Available at KLM KGL Terminal

KLM KGL Terminal gives attention to all the travel needs of the passengers. For passengers who require special assistance, want to book a last-minute travel, or have a change in their travel plans, the KLM representative will be available 24/7 at Terminal 1. 

Here is the list of services offered by the KLM available at KGL Terminal 1 – 

• Rent a car – Looking for a car after you disembark? The KLM Arrival terminal at KGL has a tie-up with Hertz, Thrifty, and Dollar that offers exclusive discounts and other benefits. 
• Find your next stay – Want to book a hotel at your destination? There’s a dedicated hotel reservation desk at KLM Royal Dutch Airlines KGL Terminal where passengers can choose from thousands of hotels worldwide.
• Park at the airport – The airline offers a parking spot in advance and board the flight hassle-free. Passengers can enjoy all the premium benefits and also earn miles on every dollar spent. 
• Ticket options for kids—Passengers under 12 years old can book a last-minute ticket at a discounted fare on all travel routes. When booking the flight at the airport, make sure you provide the traveler’s age to get the reduced fare.
• Traveling in a group – Passengers traveling in a group of 10 or more can enjoy benefits like priority boarding, and priority check-in at KGL Terminal 1. In addition, passengers will get flexibility when canceling the reservation, free changes to the passengers’ names, and reserve seats free of charge. 
• Changing a flight – Depending on the travel route and the class of service booked, passengers can change the flight at the airport, provided the request is completed 3 hours before the flight.
• Children traveling alone – With KLM unaccompanied minor service, the child will receive unlimited support on the ground as well as onboard. The airline representative will make sure that the child reaches the correct plane, look after them during the flight hours, and offer assistance in case of a flight delay. 
• Traveling with pets – Your pet will have a great travel experience while flying from KLM Terminal KGL. Passengers who are traveling with service dogs free of charge.

Flight Delay and Cancellation at KLM KGL Terminal 

Was your flight canceled, delayed or rescheduled at KLM Terminal KGL? If that’s the case, passengers are entitled to compensation as well as certain benefits under Right To Care. 

Passengers are eligible for compensation under the following criteria – 

• If the flight is delayed for 3 hours or more. 
• Passengers traveling on a flight departing from any airport in the United States or the European Union
• Flight delay or cancellation was not caused by extreme circumstances like severe weather, third-party strikes, or any political instability. 

When eligible for compensation, passengers will receive the amount in the form of a travel credit voucher-

Original Flight Distance	Non-Refundable Voucher Value (EUR)
1,500 km or less	350
Between 1,500 and 3,500 km	500
More than 3,500 km	800

Dining/Shopping at KLM KGL Terminal

Whether you’re looking for travel essentials or want to shop for apparel, Terminal 1 has a plethora of shopping options.

Passengers who have a longer waiting hour at KGL Airport KLM Terminal can indulge in a delightful cuisine scene or grab a quick bite as the terminal has plenty of dining options available. Here are the following restaurants and shops options available –

Restaurant	Shop
Chocolates & More	Hugo Boss
McDonald’s	Victoria’s Secret
Shake Shack	Pack N Go
Peets Coffee & Tea	DFS Duty-Free
The Palm Bar & Grille	Coach
La Brea Bakery	Brooks Brothers
Pizza Vino	Duty Free – Fashion
Dunkin Donuts	Michael Kors
Food & Beverage	Pandora
Camden Foods Zippin	Corsa Collections

Facilities/Services at KLM KGL Terminal 

Traveling to/from KGL Airport KLM Terminal can be made simpler with a myriad of amenities and services that ensure that passengers have a comfortable travel experience. Some of the amenities and services at KGL Terminal 1 include – 

• Men Restroom
• Currency Exchange
• Charging Station
• Travelex US Dollar ATM
• Family Restroom
• Hotel Reservations
• Information Counter
• Restrooms
• Service Animal/Pet Relief Area
• Travelers Aid
• Bag storage by SmartCarte
• Lost & Found
• Interfaith Chapel
• Nursing Suite
• Baggage Storage

Map for KLM KGL Terminal – Kigali International Airport

Getting to Terminal 1 is very easy with a detailed guided map that helps you identify key landmarks and amenities like check-in, security screening, welcome center, departure gates, and more. 

Contact KLM KGL Terminal – Kigali International Airport

For passengers who have further queries about their travel with KLM, the contact number is given below. Passengers can reach out for all assistance or inquiries about their existing travel. If you need assistance at KLM Terminal KGL or are looking for a virtual Customer Experience Specialist, follow these social media handles below – 

Twitter	https://x.com/KLM
Facebook	https://www.facebook.com/KLM/
Instagram	https://www.instagram.com/klm/
Phone Number	250 724 123 139

In the buzzing hub of KLM Terminal KGL, the airline strives to offer an enjoyable travel experience. With plenty of amenities and services at passengers’ disposal, which include shopping, dining, lounges, and other accessible services, Terminal 1 caters to passengers’ diverse needs. Whether you’re getting to board for KLM flight, connecting to another flight, or just landing at KGL, rest assured you’ll experience a comfortable and memorable travel. 

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